Stephanie Kozah
Jeddah,Jeddah
Saudi
Summary
Organized and driven individual committed to exceeding revenue targets by maximizing sales opportunities with new and existing clients. Demonstrates exceptional client management and negotiation skills to influence key decision-making and develop lucrative business strategies.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Business Development Executive
Trust Wood Factory, KSA
Jeddah
06.2020 - Current
- Trained new staff to efficiently manage sales pipeline.
- Generated business through cold-calling, networking and referrals.
- face-to-face meetings with clients to identify future opportunities
- Negotiated contract terms and pricing to maximize revenue.
- Launched new products with exceptional campaign planning.
- Prepared Salesforce reports to evaluate performance and prioritise outreach.
- Completed market research to map key segments and expand customer base.
- Updated business plans to reflect emerging trends and projections.
- Designed marketing collateral to build brand reputation and customer engagement.
- Maintained CRMs with new contacts, notes and demographics of potential customers.
Floor Manager Banqueting
Leylaty ballroom, KSA
Jeddah , Saudi Arabia
02.2020 - 05.2020
- I was Stopped after 3-months (Covid-19 Case)
- Delegated tasks based team members' strengths to improve productivity and quality of work.
- Maintained advanced product knowledge, sharing expertise with team members for improved customer service.
- Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
- Equipped teams with high-quality working environment, supplies and equipment.
- Motivated and led team members to consistently exceed store sales targets.
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
- Reviewed sales reports, leveraging insights to optimise sales opportunities and increase revenue.
- Managed store inventory by directing routine stock control procedures to maximize sales opportunities.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
Branch Restaurant Manager
Sushiko
Beirut , Lebanon
04.2017 - 01.2020
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Maintained safe working and guest environments, reducing injury and incident risks.
Ass. Purchase Manager
Movenpick Hotel & Resort
03.2014 - 12.2016
- Established and managed relationships with new and existing suppliers to strengthen supply chain.
- Recorded product codes and true costs of delivered goods for accurate reporting.
- Projected procurement requirements to order exact stock for operational needs.
- Produced periodic reports outlining purchasing operations and recommending improvements.
- Kept clear, up-to-date records of stock, components and materials.
- Analysed and reduced risk within supply chain to protect robust flow of inventory.
- Conducted inspection policies to verify quality of raw materials and finished goods.
- Scrutinized existing practices, identifying ways to reduce cost and eliminate waste.
sales executive
Moevenpick Hotel & Resort
Beirut , Lebanon
03.2013 - 03.2014
- Catering and Banquets sales, as
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Built customised, tailored wedding packages that consistently exceeded client expectations.
- Coordinated accessory and table-dressing hire for weddings and parties.
- Arranged and coordinated catering and signage with external providers.
- Managed large-scale events from initial planning to successful completion.
- Led tours for customers planning events, weddings and conferences.
- Assessed individual customer needs and recommended event packages to suit.
- Registered and briefed attendees on event schedules.
- Welcomed guests into venues, showing them to tables and providing menus.
- Created bespoke packages for clients based on event requirements.
- Explained event packages, options and prices clearly to customers.
- Provided audio-visual equipment to suit exact conference and seminar requirements.
- Hired temporary event staff based on budgets, event size and specialised skills required.
- Advised customers on various catering and drinks package options.
- Determined client budget, vision and requirements through consultations.
- Obtained best prices for external services through research, building relationships and negotiation.
- Obtained client feedback to determine improvements for future events.
- Designed event set-up and displays to match client requests.
Cost Controller
Movenpick Hotel & Resort
Beirut , Lebanon
03.2012 - 03.2013
- Established credit control policies to increase year-on-year cashflow.
- Provided financial consultancy support for robust company growth strategies.
- Managed group cash flow with comprehensive weekly financial updates.
- Formulated monthly variance reports for strategic budgeting and forecasting.
- Implemented financial accounting system upgrades for optimised department capabilities.
- Worked with executives to create annual budget and track actual expenses against projected expenses.
- Prepared audit schedules, collaborating with external auditing to verify compliance with all regulations.
- Developed and implemented financial process improvements to minimise departmental inabilities.
- Oversaw accounting, payroll and financial reports to support daily functions.
- Examined financial reports, analysing and resolving data discrepancies to reduce expenses.
Waitress / Order Taker (Room Service)
Moevenpick Hotel & Resort
Beirut , lebanon
02.2010 - 02.2012
- Contributed to seamless service delivery in busy customer-facing environment.
- Conversed with customers using excellent telephone manner.
- Kept up-to-date on promotions and current offerings to advise customers.
- De-escalated aggressive behaviour's using conflict management techniques.
- Used upselling and cross-selling strategies to increase order value.
- Took payments securely in line with confidentiality policy.
- Completed relevant administrative tasks to promote smooth flow of operations for swift order completion.
- Recommended purchases based on customer needs, budget and priorities.
- Confirmed customer orders to avoid errors through miscommunication.
- Communicated clearly and calmly with people from different backgrounds.
Education
Bachelor of Business Administration - Marketing Advertising
AUL University
Beiruth , Lebanon 09.2009 - 07.2013
High School Diploma - Hebergement
ITFL
Beiruth , Lebanon 09.2005 - 07.2009
Skills
- Operating systems: Materials Control, Opera, Micros, Windows, Microsoft
- Business development and planning
- Excellent listening skills
- Sales pipeline management
- Critical and creative thinking
- New business development
- Sales strategies
- Client relations
Languages
Arabic
Fluent
French
Fluent
English
Advanced
Timeline
Business Development Executive
Trust Wood Factory, KSA
06.2020 - Current
Floor Manager Banqueting
Leylaty ballroom, KSA
02.2020 - 05.2020
Branch Restaurant Manager
Sushiko
04.2017 - 01.2020
Ass. Purchase Manager
Movenpick Hotel & Resort
03.2014 - 12.2016
sales executive
Moevenpick Hotel & Resort
03.2013 - 03.2014
Cost Controller
Movenpick Hotel & Resort
03.2012 - 03.2013
Waitress / Order Taker (Room Service)
Moevenpick Hotel & Resort
02.2010 - 02.2012
Bachelor of Business Administration - Marketing Advertising
AUL University
09.2009 - 07.2013
High School Diploma - Hebergement
ITFL
09.2005 - 07.2009
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