Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Ortiz

West Hindmarsh

Summary

Dynamic professional with a proven track record at Crossfit Adelaide with 10 years experience in enhancing client fitness and wellness through innovative training programs and nutritional guidance. Motivated Fitness Instructor accomplished in helping clients at all fitness levels get into shape and achieve goals. Strongly believes health is a conscious lifestyle choice necessary for longevity and happiness.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Personal Trainer-Group Fitness Instructor

Crossfit Adelaide
02.2014 - Current
  • Create inspirational physical training initiatives to foster healthy lifestyle decisions.
  • Design specific workout systems for individual clients based on performance ability.
  • Develop, plan and lead personal and group fitness sessions as well as well-known specialty fitness programs.
  • Provided clients with safe and reasonable exercises to perform at home or at gym.
  • Screened clients and performed client assessments.
  • Trained clients during strength training, cardio vascular exercise and stretching.
  • Educate members about relationship between nutrition and fitness.
  • Supply clients with dietary restrictions and guidelines.
  • Explain exercise modifications and contraindicated movements to participants with history of injury.
  • Teach clients how to properly operate exercise equipment.
  • Assist in training female clients pre and post pregnancy

Returns Manager

The WOD Life
01.2015 - 07.2021
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Distributed returned merchandise to appropriate store departments or palletised for liquidation.
  • Maintained company processing standards across 31 product lines.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Documented returned product details in Quick Books, Returns Magic and Shopify inventory tracking systems.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Negotiated manufacturing service agreements and quality standards.
  • Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction

Group Fitness Coach

Tiger Muay Thai
02.2018 - 04.2018
  • Collaborated with fellow coaches to share ideas, strategies, and best practices for effective group fitness coaching.
  • Promoted a positive work culture among colleagues by fostering open communication channels between peers and supervisors alike.
  • Assisted head trainer in conducting group fitness workouts for groups of up to 40 people. Effective communication, organization and clear instruction was needed to manage a successful session.
  • Streamlined scheduling processes through efficient time management techniques, maximizing productivity during peak hours without sacrificing quality of instruction.

Education

Bachelor of Arts - Communications

University Of Wyoming
Wyoming, USA
12.2010

Skills

  • Exercise program design
  • Leadership skills
  • Motivational Coaching
  • Personal training and coaching
  • Functional Movement Training
  • Olympic Weightlifting
  • Gymnastics Training
  • Pre-and post-natal fitness

Certification

Cert. III and VI in Fitness

Australian Weightlifting Federation Level 1 Coach (2014)

Crossfit Level 1 Trainer

HLTAID009 - Provide Cardiopulmonary resuscitation

HLTAID010 - Provide basic emergency life support

HLTAID011 - Proivide First Aid

Pre Natal & Post Natal Core Training

Timeline

Group Fitness Coach

Tiger Muay Thai
02.2018 - 04.2018

Returns Manager

The WOD Life
01.2015 - 07.2021

Personal Trainer-Group Fitness Instructor

Crossfit Adelaide
02.2014 - Current

Bachelor of Arts - Communications

University Of Wyoming

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Stephanie Ortiz