Stephanie Marizol García Herrera
Business Administrador
Santa Lucia Milpas Altas
Summary
I am a dynamic and proactive professional with a strong background in customer service, technical support, sales, and customer retention. With a passion for helping customers and resolving issues efficiently, I bring a diverse set of skills that make me adaptable to various roles. I am confident in my ability to provide exceptional service, and I thrive in fast-paced environments where I can leverage my problem-solving abilities and interpersonal skills.
Not only do I excel in building strong relationships with customers, but I also embrace new challenges with excitement. I’m always eager to learn and grow, continuously improving my skills and knowledge to contribute to the success of my team and organization. With a focus on delivering outstanding results, I’m ready to tackle any challenge that comes my way.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Technical Support Representative
Intouch Guatemala
01.2024 - 04.2024
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Customer Service Agent
Genpact Guatemala
11.2021 - 12.2023
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Executive
Claro Guatemala
10.2014 - 05.2021
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Conduent Guatemala
05.2020 - 11.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Sagrado Corazón
Guatemala City, Guatemala 05.2001 -
No Degree - Business Administration
Universidad Mariano Galvez
Guatemala City, Guatemala 05.2001 -
Skills
Customer service expert
Active listening
Analytical thinking
Decision-making
Account management
Verbal and written communication
Problem-solving
Adaptability
Multitasking
Time management
Teamwork and collaboration
Professionalism
Attention to detail
Customer communication and empathy
Effective communication
Timeline
Technical Support Representative
Intouch Guatemala
01.2024 - 04.2024
Customer Service Agent
Genpact Guatemala
11.2021 - 12.2023
Customer Service Representative
Conduent Guatemala
05.2020 - 11.2020
Customer Service Executive
Claro Guatemala
10.2014 - 05.2021
High School Diploma -
Sagrado Corazón
05.2001 -
No Degree - Business Administration
Universidad Mariano Galvez
05.2001 -
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