Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
SoftwareEngineer
Stephany Grace Felicitas

Stephany Grace Felicitas

NEOM City,Saudi Arabia

Summary

I am a dedicated executive administrative professional with a strong background in operational coordination, planning, and support. Throughout my career, I have gained extensive experience working with confidential information, adhering to strict processes, and achieving ambitious targets. I excel in high-pressure, fast-paced environments and thrive on meeting tight deadlines. With a resourceful and experienced approach, I bring expertise in customer service, travel coordination, and file management. I am a detail-oriented team player with exceptional organizational skills, capable of handling multiple projects simultaneously while maintaining a high degree of accuracy.

Overview

10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Executive secretary

Tabuk Investment & Tourism Co.
NEOM City, Saudi Arabia
03.2022 - Current
  • Calendar and Schedule Management: Coordinate and manage the executive's calendar, including scheduling meetings, appointments, and travel arrangements. Ensure that the executive is informed of upcoming commitments and deadlines.
  • Communication Management: Handle incoming and outgoing communications on behalf of the executive, including phone calls, emails, and written correspondence. Prioritize and respond to messages promptly and professionally.
  • Meeting Coordination: Arrange and coordinate meetings, conferences, and events. Prepare meeting agendas, take minutes, and distribute relevant materials. Ensure that meeting logistics, such as room setup and audiovisual equipment, are in place.
  • Travel Arrangements: Make travel arrangements, including booking flights, accommodations, transportation, and visas. Prepares well-organized travel itineraries for domestic and international travel and provides necessary documents and information to the executive.
  • Document Preparation and Management: Draft, proofread, and edit various documents, including memos, reports, presentations, and correspondence. Maintain an organized filing system for easy retrieval of documents.
  • Information Management: Collect, compile, and organize information and data for reports, presentations, and projects. Conduct research and provide summaries or analyses as required.
  • Confidentiality and Discretion: Handle sensitive and confidential information with the utmost discretion and maintain a high level of confidentiality at all times.
  • Relationship Management: Build and maintain positive relationships with internal and external stakeholders, including clients, partners, and colleagues. Serve as a liaison between the executive and other departments or individuals.
  • Office Management: Oversee the smooth functioning of the executive office. This may include managing office supplies, coordinating maintenance and repairs, and ensuring a professional and organized work environment.
  • Miscellaneous Support: Provide general administrative support to the executive, such as expense tracking, budget management, and preparing presentations or reports.
  • Assists in the hiring process for a new Head of Department (HOD). This includes collaborating on job descriptions and advertisements, managing applications and maintaining records, coordinating interviews, and supporting candidate evaluation through interview preparation, feedback compilation, and reference checks.
  • Assists in the tendering process by preparing tender documents, such as RFP, ITT, RFQ, or RFI, in collaboration with relevant stakeholders, as well as supporting contract administration by working with legal and procurement teams, assisting in negotiations and amendments, and maintaining contract records.
  • Responsible for making the overall operational monthly reports (including our Facility Management Division, Hospitality Management Division and Catering and Events Division) and other reports as assigned by the Managing Director

CSR Subject Matter Expert

IBEX PHILIPPINES
Bohol, Philippines
03.2021 - 03.2022
  • Adhere to all company guidelines regarding the delivery of service to customers with extensive knowledge and expertise in customer service practices and processes.
  • Serve as a resource and point of contact for other customer service representatives, providing guidance, support, and training to enhance the overall customer service experience.
  • Responsible for ensuring that customer service representatives have a deep understanding of products, services, policies, and procedures to effectively address customer inquiries and resolve issues.
  • Contribute to the development and improvement of customer service strategies, workflows, and training materials.
  • Maintaining high customer satisfaction levels and promoting a positive customer service culture within the organization.

Hostess

Farzi Cafe
Muscat, Oman
08.2019 - 08.2020
  • Warmly greet guests as they arrive and provide them with a positive first impression of our establishment.
  • Manage reservations, ensuring accurate and timely recording of guest information.
  • Escort guests to their tables and present menus, providing any necessary assistance or recommendations.
  • Maintain a clean and organized hostess station, ensuring menus and promotional materials are readily available.
  • Manage the waitlists during peak hours, accurately estimating wait times and effectively communicating with guests.
  • Coordinate with servers and kitchen staff to ensure timely seating and efficient table turnover.
  • Respond to guest inquiries, concerns, and complaints in a courteous and timely manner, escalating issues to management when necessary.
  • Assist in maintaining a welcoming and comfortable atmosphere for guests by monitoring the dining area and ensuring cleanliness and proper lighting.
  • Collaborate with the serving staff to ensure smooth communication and coordination between the front and back of the house.
  • Stay updated on menu items, specials, and restaurant promotions to provide accurate information to guests.
  • Adhere to all company policies, procedures, and health and safety regulations.

Accounting Assistant - Sales Audit Department

ACE HARDWARE PHILIPPINES INC.
Manila, Philippines
10.2017 - 12.2018
  • Verifying the validity of sales, ensuring correct classification, and accounting for void, suspended, and return transactions. Cash auditing focuses on checking cashiers' accountability and depositing and endorsing OTR (over-the-counter remittance) with cash shortages to the AR (Accounts Receivable) group. Charge auditing aims to establish the validity and completeness of charge transactions, verify the accuracy of bankcard classification, and ensure the completeness of charge transactions.
  • Perform general office duties such as receiving documents, filing, answering phones, and handling routine correspondence.
  • Utilize accounting software and computer systems to record, store, and analyze financial information. Accuracy in checking figures, postings, and documents, as well as reconciling discrepancies, is essential.
  • Handle cash, checks, and vouchers, and access computerized financial information to answer inquiries.
  • Matching accounting software data with actual documents, classifying and recording financial data, and performing financial calculations are part of the role.
  • Monthly consolidation of vouchers, gift certificates, Sodexo, and discounts. is also performed.
  • Overall ensure the accuracy and integrity of sales data, perform various accounting tasks, and support the smooth operation of the department.

Administrator

Ricodo Plywood (Family Business)
Cavite, Philippines
12.2016 - 08.2017
  • Interacted with customers professionally by phone, email, and in person to deliver accurate service information.
  • Collaborated with different clients and suppliers to maintain positive rapport and a smooth workflow.
  • Liaised with customers to resolve inquiries, appointment requests, and billing questions.
  • Effectively managed incoming and outgoing mail to maximize office efficiency.

Accounting Staff

LAKEPOWER CONVERTER INC.
Cavite, Philippines
09.2016 - 11.2016
  • Responsible for recording accounting transactions in the General Ledger, preparing schedules for Accounts Payable and Accounts Receivable, and handling bank transactions and government-related offices like the BIR.
  • Assist in processing payroll, compile financial reports, follow up on overdue payments, and perform collections.
  • Prepare PEZA (Philippine Economic Zone Authority) reports for compliance.
  • Maintaining accurate financial records and ensuring compliance with regulations.

Internal auditor

ALTURAS SUPERMARKET CORP.
Tagbilaran City, Philippines
06.2015 - 12.2015
  • Auditing Accounts Payable (A/P) Account: reviews and examines the A/P account to ensure accuracy, proper classification, and adherence to company policies and procedures.
  • Creating an Amortization Schedule for Loans Payable: prepares an amortization schedule for loans payable to the company. This schedule outlines the repayment plan, including principal and interest payments, over the loan term.
  • Proficiency in Accounting Software: familiar with accounting software, specifically Microsoft Business Solution-Navision. This software is commonly used for financial management and accounting purposes in our organizations.
  • Monitoring Loan and Account Status: tracks the status of loans and accounts to ensure that payments are made on time and verify that loan repayments and account balances are up-to-date and in compliance with contractual obligations.
  • Ensuring the accuracy of financial records, monitoring loan repayments, and verifying compliance with accounting standards and company policies.

Accounting Assistant - On-the-job Trainee

1st TRuBank Inc.
Digos City, Philippines
03.2014 - 05.2014
  • Assist the loan officer in reviewing and updating credit and loan files.
  • Compute payment schedules.
  • Assist in the new accounts department.
  • Assist in the cash count.
  • Organizing files and documents for the company.

Education

Bachelor of Science - Accounting Technology

Cor Jesu College
Philippines
06.2011 - 04.2015

High School Diploma -

Holy Infant Academy
Philippines
06.2006 - 05.2010

Skills

  • Minute taking
  • Microsoft Project
  • Business travel arrangements and coordination
  • Schedule management
  • Office management
  • Business administration
  • Employee management
  • Fast typing speed
  • Proofreading and editing
  • Incoming and outgoing mail management
  • Executive presentation development
  • Bookkeeping
  • Meticulous attention to detail
  • Excellent organizational and time management skills
  • Strong written and verbal communication abilities
  • Proficiency in using office software and equipment
  • Discretion and confidentiality in handling sensitive information
  • Attention to detail and accuracy
  • Ability to multitask and prioritize tasks effectively
  • Professional demeanor and strong interpersonal skills
  • Flexibility and adaptability to changing priorities and deadlines

Languages

English
Upper intermediate
Filipino
Native
Cebuano
Native

Certification

Certified Executive Assistant, IAP Career College - September 2022

Certified in National Competency III for Bookeeping, Bellmec Training Center - November 2014-2019

Timeline

Executive secretary

Tabuk Investment & Tourism Co.
03.2022 - Current

CSR Subject Matter Expert

IBEX PHILIPPINES
03.2021 - 03.2022

Hostess

Farzi Cafe
08.2019 - 08.2020

Accounting Assistant - Sales Audit Department

ACE HARDWARE PHILIPPINES INC.
10.2017 - 12.2018

Administrator

Ricodo Plywood (Family Business)
12.2016 - 08.2017

Accounting Staff

LAKEPOWER CONVERTER INC.
09.2016 - 11.2016

Internal auditor

ALTURAS SUPERMARKET CORP.
06.2015 - 12.2015

Accounting Assistant - On-the-job Trainee

1st TRuBank Inc.
03.2014 - 05.2014

Bachelor of Science - Accounting Technology

Cor Jesu College
06.2011 - 04.2015

High School Diploma -

Holy Infant Academy
06.2006 - 05.2010

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Stephany Grace Felicitas