Stephen Martin
Seaton
Summary
Dedicated Auto Industry management professional with history of meeting and exceeding company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best uphold the core company values and ensure high standards of people management and attention to process, maximising returns and customer satisfaction with high staff engagement.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Duttons Adelaide Hills
12.2023 - Current
- Training new employees on proper protocols and customer service standards.
- Developing and implementing strategies to increase sales and profitability.
- Managing budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitoring financial performance, and control expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations
Ford Brand Manager
Tilford Pty Ltd
10.2018 - 11.2023
- Proactively learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teams and leaders.
- Identified opportunities for education and training to ensure staff growth and engagement.
- Guided team to Ford Presidents Gold Award for 2022.
- Created and managed budgets to maximize brand reach and engagement.
General Sales Manager
Tilford Pty Ltd
11.1997 - 11.2023
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Upheld company policies and implemented standards fairly.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Education
Diploma of Leadership And Management -
Swinburne University of Technology
Melbourne, VIC12.2017
Skills
- Respectful OEM relationships
- CRM systems
- Outstanding customer service
- Empathetic leadership
- Process & Change management
- Digital marketing
- Microsoft & Google
- DMS Auto It/Pentana
- Consumer experience management
- Strategy Development
- Staff Coaching
Certification
- Australian Consumer Law Training - 2017-2023
- Leading With Empathy Training - October 2021
- First Aid Certificate - 2015 to Current
- Business Analysis: Essential Tools and Techniques - Sept 2021
Timeline
General Manager
Duttons Adelaide Hills
12.2023 - Current
Ford Brand Manager
Tilford Pty Ltd
10.2018 - 11.2023
General Sales Manager
Tilford Pty Ltd
11.1997 - 11.2023
Diploma of Leadership And Management -
Swinburne University of Technology
- Australian Consumer Law Training - 2017-2023
- Leading With Empathy Training - October 2021
- First Aid Certificate - 2015 to Current
- Business Analysis: Essential Tools and Techniques - Sept 2021
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