Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Troy

Adelaide

Summary

A seasoned Installation Supervisor with a proven track record at Freedom Pools, I excel in site supervision and customer service. Demonstrated leadership in guiding teams to exceed project expectations while ensuring health and safety compliance. Achieved significant efficiency improvements and client satisfaction, underscoring my reliability and problem-solving prowess.

Professional Installation Specialist with significant experience leading installation projects. Proven ability to drive results through effective team collaboration and adaptive problem-solving. Skilled in project management, quality control, and safety protocols. Dependable, adaptable, and focused on delivering high standards.

Overview

29
29
years of professional experience

Work History

Installation Supervisor

Freedom Pools
06.2016 - Current
  • Completed visits before, during, and after installations to assess quality and performance.
  • Conducted surveys of installation locations and noted any issues.
  • Coordinated equipment deliveries and pick-ups to minimize downtime between jobs for maximum efficiency.
  • Utilized problem-solving skills proactively when faced with unforeseen challenges during installations.
  • Resolved client concerns quickly and professionally, resulting in repeat business and referrals from satisfied customers.
  • Scheduled timelines of operations and work teams.
  • Reduced installation errors by conducting thorough site assessments prior to beginning projects.
  • Enhanced customer satisfaction with timely and accurate installations, ensuring high-quality workmanship.
  • Oversaw internal, external, and consultant work related to installations..
  • Contributed to company growth by identifying opportunities for upselling additional products or services during installations.
  • Developed comprehensive installation plans, detailing all necessary steps from start to finish for each project type.
  • Implemented quality control measures, leading to a significant reduction in rework requests from clients.
  • Ensured safety compliance on all job sites, conducting regular inspections and addressing potential hazards promptly.
  • Directed teams in installation, testing, start-up and system commissioning tasks.
  • Managed efficient teams of up to 10 employees.
  • Created and maintained daily and weekly reports for upper management.
  • Provided detailed progress reports to management regularly, keeping them informed of any challenges or changes in scope throughout the project lifecycle.

Landscape Business Owner/operator

Terra Landscape Designs
10.2004 - 06.2016
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Trained and motivated employees to perform daily business functions.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Increased customer satisfaction with personalised service offerings, addressing specific needs and preferences.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Delivered exceptional results under tight deadlines by prioritising tasks effectively and delegating responsibilities appropriately throughout the team.
  • Optimised supply chain management, ensuring timely delivery of products and minimizing inventory costs.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Provided on-the-job training to newly hired workers and team members.
  • Worked outside in all weather conditions.
  • Maintained clean and organised work area, setting standard for workplace tidiness and efficiency.
  • Negotiated favourable terms with suppliers, improving profit margins without compromising on quality.

Foreman(Civil Construction)

Stockport Civil
03.1996 - 10.2004
  • Experienced in overseeing civil construction projects and managing daily operations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Addressed issues proactively, resolving problems quickly to minimise delays in project timelines.
  • Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
  • Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
  • Managed equipment maintenance schedules to minimise downtime due to mechanical failure or repairs.
  • Championed company values through consistent modelling of ethical behaviour and adherence to corporate policies.
  • Improved client satisfaction with meticulous oversight of project requirements and quality standards.
  • Fostered culture of continuous improvement, leading by example and encouraging innovative solutions.
  • Ensured project milestones were met, overseeing scheduling and execution of construction phases.
  • Achieved deadlines consistently, planning resources effectively and adjusting priorities as needed.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Provided feedback to workers on job performance and safety procedures.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Supported construction and extraction workers to facilitate timely completion of projects.
  • Investigated and reported on accidents, injuries and near-miss incidents.

Education

Taradale High School
Napier,New Zealand
11-1987

Skills

  • Site surveys
  • Customer service
  • Construction
  • Health and safety
  • Site supervision
  • Problem-solving
  • Leadership skills
  • Reliability
  • Attention to detail
  • Problem-solving abilities
  • Dependable and consistent
  • Customer relations
  • Staff supervision

Timeline

Installation Supervisor

Freedom Pools
06.2016 - Current

Landscape Business Owner/operator

Terra Landscape Designs
10.2004 - 06.2016

Foreman(Civil Construction)

Stockport Civil
03.1996 - 10.2004

Taradale High School

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Stephen Troy