STUART DANGERFIELD
Adelaide
Summary
Innovative technology professional with diverse experience and proven track record in delivering high-quality technical assistance and customer support. Adept at troubleshooting, system analysis and issue resolution, ensuring optimal performance and customer satisfaction. Strong focus on team collaboration, adapting seamlessly to evolving challenges. Prepared to make meaningful contributions with commitment and drive.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Audiobook Producer / Project Director
Soundfirm
04.2018 - Current
- Implemented improvements to studio environments through acoustical analysis
- Boosted project completion rates by streamlining pre-production processes
- Conducted thorough pre-production planning sessions, ensuring all personnel were aligned on project objectives and timelines.
- Oversaw post-production processes including editing, sound mixing, and mastering to ensure a polished final product.
- Resolved issues with signal flow routing through technical troubleshooting to minimise downtime
- Presented production ideas and determined creative scenarios for production and delivery
- Facilitated communication between production staff and other departments to synchronize work
Artificial Intelligence Developer
Apple Inc.
01.2025 - Current
- Analyzed large datasets to identify trends and patterns in AI behaviours.
- Assisted team members through device configurations and troubleshooting as a Subject Matter Expert
- Improved quality and functionality of unreleased software for Apple platforms
- Managed time efficiently in order to complete all tasks within deadlines.
Backup Team Manager
Apple Inc.
10.2023 - 12.2024
- Attended training courses to build understanding of processes, techniques, and industry.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Developed a high-performing team by providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Senior Technical Support Advisor
Apple Inc.
06.2018 - 09.2023
- Developed comprehensive knowledge base articles, reducing repeat customer inquiries and improving self-service options.
- Managed high-priority incidents, ensuring timely resolution and communication with clients
- Participated in product beta testing activities by providing valuable user feedback regarding functionality improvements or potential issues that might impact users post-release.
- Enhanced team productivity by providing mentoring and training to junior technical support advisors.
- Worked flexible hours across night, weekend, and holiday shifts.
Sound Technician
Old Dog Studios
01.2016 - 01.2018
- Operated analogue and digital workstations
- Developed custom signal processing chains tailored specifically to each projects unique sonic requirements
- Promptly resolved technical issues, maintaining smooth progress throughout the recording and mixing processes
- Contributed to the overall success of multiple projects by collaborating effectively with team members from various disciplines within the music production process
- Maintained a well-organised studio environment to facilitate efficient workflows and ensure client comfort
Sound Technician
BayFM
04.2016 - 09.2018
- Mixed and mastered dialogue arrangements and music compositions for numerous Podcast series
- Assisted in post-production editing tasks, contributing to polished final products for clients.
Customer Service Representative
BP
09.2014 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled day to day operations of a busy service station
Warehouse Operator
Parmalat Foods
2009 - 2014
- Maintained clean warehouse stations and equipment
- Managed the receipt, inspection, storage, retrieval, and dispatch of goods
- Supported continuous improvement, suggesting and implementing process enhancements
- Collaborated with other departments to optimize warehouse space and improve overall company performance
Education
Bachelor of Audio - Principles of Sound, Post-Production
SAE Institute
Byron Bay, NSW09-2017
Certificate IV - Fitness
Australian Institute of Fitness
Adelaide, SACertificate I - Automotive
Quality Automotive Training
Adelaide, SASkills
- Advanced level Pro Tools operation
- Advanced level dialogue and audio restoration
- Sound knowledge of audio equipment and studio acoustics
- Proven track record of mixing and mastering expertise
- Audio editing for visual media
- Foley performance and sound design
- Skilled in diagnosing and fixing technical problems on Apple systems
- Driven by performance excellence
Certification
- White Card - Skills Training College (STC), Adelaide. Completed on 6th September 2025
Timeline
Artificial Intelligence Developer
Apple Inc.
01.2025 - Current
Backup Team Manager
Apple Inc.
10.2023 - 12.2024
Senior Technical Support Advisor
Apple Inc.
06.2018 - 09.2023
Audiobook Producer / Project Director
Soundfirm
04.2018 - Current
Sound Technician
BayFM
04.2016 - 09.2018
Sound Technician
Old Dog Studios
01.2016 - 01.2018
Customer Service Representative
BP
09.2014 - 07.2018
Warehouse Operator
Parmalat Foods
2009 - 2014
Bachelor of Audio - Principles of Sound, Post-Production
SAE Institute
Certificate IV - Fitness
Australian Institute of Fitness
Certificate I - Automotive
Quality Automotive Training
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