Sufyan Alhujailan
Riyadh,Riyadh Region
Summary
Professional with a strong background in operations and customer experience. Experienced in coordinating tasks, managing stakeholders, and improving processes in fast-paced environments. Skilled in planning, execution, and continuous improvement, with a solid foundation in project management practices to support successful project delivery and high-quality results. Focused on delivering structured, efficient, and result-driven project outcomes.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Operations Specialist
Smasco
Riyadh, Riyadh Region
2023.09 - Current
- Managed 80+ daily customer cases while coordinating with internal teams to enhance customer experience and streamline service processes.
- Coordinated with multiple stakeholders to resolve issues efficiently.
- Managed high-volume operations in a fast-paced environment.
- Improved customer satisfaction and response time.
- Handled contract processes and issue resolution workflows.
- Supported cross-functional teams.
Education
Bachelor of Business Administration -
Qassim University
Buraidah, Al-Qassim Region 2017.08 - 2022.08
Skills
- Project Coordination
- Stakeholder Management
- Problem Solving
- Process Improvement
- Microsoft Excel
- Punctuality
Certification
Project Management Professional (PMP), April 2026
Project Management Institute (PMI)
English Language Program, (2023 - 2024)
Wall Street Institute
Timeline
Operations Specialist
Smasco
2023.09 - Current
Bachelor of Business Administration -
Qassim University
2017.08 - 2022.08