Sufyan Hemdi
Jeddah,Saudi Arabia
Summary
Motivated and customer-focused professional seeking a Customer Service position where I can utilize my communication, problem-solving, and interpersonal skills to deliver excellent customer experiences while contributing to the company’s success.
Overview
1
1
Language
16
16
years of professional experience
Work history
Customer Service Agent
Mobily Telecom
jeddah, saudi arabia
2017.08 - Current
- Acted as first point of contact for customer issues and queries.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Exceeded targets with strong rapport building and product knowledge.
Call Centre Agent
zain telecom
jeddah, saudi arabia
2015.07 - 2017.04
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
Store Manager
AL Shaya Co
jeddah, saudi arabia
2015.07 - 2015.12
- Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
- Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
- Improved store operations by harnessing sales data and customer feedback.
Call Centre Agent
SNB Bank
jeddah , saudi arabia
2013.06 - 2015.01
- Achieved daily performance targets, aiding department progression towards sales goals.
- Trained junior agents on customer service excellence, boosting customer satisfaction rates.
Data Entry Officer
al Segala Co
jeddah, saudi arabia
2010.03 - 2013.06
- Inspected, validated and amended salaries codes and account numbers to maintain data accuracy in oracle .
- Managed social insurance databases across software including windows and excel sheet with meticulous attention to detail to avoid errors.
Education
Diploma of Higher Education - Science
King Saud High School
Jeddah, Mecca Region2009-05
Skills
- Team player
- Outstanding customer care
- Exceptional communicator
- Lead management
- Customer retention
Languages
Arabic
Native language
Timeline
Customer Service Agent
Mobily Telecom
2017.08 - Current
Call Centre Agent
zain telecom
2015.07 - 2017.04
Store Manager
AL Shaya Co
2015.07 - 2015.12
Call Centre Agent
SNB Bank
2013.06 - 2015.01
Data Entry Officer
al Segala Co
2010.03 - 2013.06
Diploma of Higher Education - Science
King Saud High School