Sufyan Saraqibi
Riyadh,01
Summary
As an experienced IT and sales professional, I am exploring new opportunities. Offering a profile of experience that is well aligned with your requirements, I am confident that I can make an excellent contribution to this role.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. a leader with an analytical and diligent approach to building and leading strong teams.
Self-motivated Customer Support Engineer with a background in equipment installation and repairing products onsite. A bilingual employee with over 7 years of delivering product information, bug fixes and technical data. Highly knowledgeable in diagnostics, coding and analytics.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CUSTOMER ENGINEER and Section Head Assistant
NCR
01.2016 - 06.2024
- Served as a liaison between clients and internal teams for escalated issues, facilitating satisfactory resolutions for all parties involved.
- Increased first-call resolution rates through comprehensive problem analysis paired with swift action plans.
- Assisted in the development of customized solutions tailored to client requirements, maximizing customer satisfaction.
- Maintained accurate records of service calls and repairs performed, ensuring compliance with company policies
- Elevated overall client satisfaction scores via consistently delivering prompt resolutions while maintaining an empathetic approach.
Sales and Section Head Assistant for PC’s and Tabl
Extra Co
01.2014 - 11.2015
- Enhanced team productivity by providing ongoing coaching and professional development opportunities.
- Conducted thorough analyses of operational data to identify areas for improvement and recommend actionable solutions.
Maintenance Manager for Mobile Sector
RASEEDCOM Est
01.2012 - 01.2014
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
Maintenance Supervisor for Mobile Sector
AL-HADAF Electronic Est
01.2011 - 01.2012
Education
3 Years - Mechanical Engineering
Aleppo Univercity
Syria07.2011
High School Diploma -
King Fahad
Arar, Saudi Arabia06.2007
Skills
- Customer Support
- Data uploads and downloads
- Technical Support
- Teamwork and Collaboration
- Time Management
- Multitasking Abilities
- Team Collaboration
- Relationship Building
Certification
- Intel processors Training - 2014
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
CUSTOMER ENGINEER and Section Head Assistant
NCR
01.2016 - 06.2024
Sales and Section Head Assistant for PC’s and Tabl
Extra Co
01.2014 - 11.2015
Maintenance Manager for Mobile Sector
RASEEDCOM Est
01.2012 - 01.2014
Maintenance Supervisor for Mobile Sector
AL-HADAF Electronic Est
01.2011 - 01.2012
3 Years - Mechanical Engineering
Aleppo Univercity
High School Diploma -
King Fahad