Suganthan Paramashivam
Riyadh
Summary
Senior project coordinator with a strong background in compliance and investment management. Consistently achieved service quality targets through strategic resource management and enhanced customer engagement. Dedicated to applying education and experience to address business challenges and drive organizational growth.
Overview
11
11
years of professional experience
Work History
Assistant Manager of Operations
DSV
Riyadh, SAUDI ARABIA
03.2025 - Current
- Directed daily operations to optimise efficiency and productivity.
- Sustained 99% client KPI through optimised logistics operations
- Orchestrated daily driver routing and fleet scheduling to maintain a 99.5% on-time delivery rate
- Streamlined warehouse operations through the introduction of lean management techniques, increasing storage capacity without additional space.
- Implemented product storage and flow strategies for minimal delays in fulfilling demand.
- Analysed transportation cost structures, identifying opportunities for consolidation and route optimisation.
- Contributed to the creation and implementation of best practice logistics policies to improve operational performance.
- Managed supply chain staff hiring, onboarding, training and appraisals.
- Achieved service time and quality targets.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved complaints through calm communication and effective problem-solving.
- Engaged with customers to identify needs and enhance service delivery.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Coordinated strategic plans for administrative services
Transportation Coordinator
Naqel for NUPCO
Riyadh, SAUDI ARABIA
12.2021 - 03.2025
- Ensured safe and timely pick-up and delivery of shipments.
- Designed detailed trip plans for drivers to optimise routes and ensure timely deliveries.
- Managed inventory storage and transportation to ensure efficient access and utilisation.
- Analysed and optimised logistical procedures to improve overall delivery performance.
- Coordinated supply chain operations to enhance workflow and communication.
- Communicated with clients to plan supply chain on a daily basis and forecast monthly.
- Aided in reviewing, preparing and routing purchase orders.
- Checked purchase order documents and made corrections as per procurement requirements.
- Assisted in planning resource management systems each month.
- Managed petty cash transactions accurately to maintain financial integrity.
Supervisor
DART LOGISTICS
Colombo
08.2019 - 08.2021
- Managed logistics operations, coordinating transportation, warehousing, and inventory control to optimise supply chain efficiency.
- Coordinated daily logistics operations, optimising routes and schedules for timely deliveries.
- Coordinated forwarding transportation with external contractors to ensure timely and efficient delivery.
- Scheduled transportation of goods to meet delivery deadlines. of outgoing goods to meet customer requirements.
- Managed fleet of [Number] vehicles, planning routes and timings to maximise adherence to schedule.
- Negotiated transportation rates and contracts with providers to achieve cost-effective solutions.
- Obtained transport quotes, negotiating with hauliers and securing best price.
- Resolved conflicts regarding transportation and logistics systems to reduce delays and enhance service delivery.
- Inspected vehicles for load weights, packing and order safety.
- Inspected labelling to guarantee correct parts reached correct customers at agreed time.
Team Leader
LANKA SHIPPING LOGISTICS
Colombo
01.2016 - 01.2019
- Monitored team performance, identified improvement areas, and implemented corrective actions to enhance overall effectiveness.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Monitored staff performance and developed improvement plans.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Motivated teams to achieve goals through consistent engagement, loyalty incentives, and team-building activities.
- Cultivated supportive and positive working environment to maintain strong employee relationships and encourage collaboration.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Monitored team performance through observations and tracking key metrics.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Assisted with team recruitment, interviewing and onboarding.
- Resolved complex customer enquiries, disputes and complaints.
- Delivered quality service with a friendly and professional demeanour.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
Education
Post graduation program in Data Science -
University of Purdue California
USA12-2024
BA (Hons) - Business & Administration Studies
University of Bedfordshire
UK12-2020
Certificate - E- Commerce
Infortec International-University College
Kandy12-2015
Graduate Diploma - Business Management
North Umbria University
UK11-2019
Master of Business Administration -
University of Bedfordshire
Reading, UK04-2026
Skills
- Logistics optimisation
- Supply chain management
- Inventory management
- Cost analysis
- Revenue management
- Transaction monitoring
- Spreadsheet creation and analysis
- Data visualization techniques
- Project management
- Customer service
- Insurance operations
Languages
English
Tamil
Sinhala
Arabic
Hindi
MAYALAM
Custom
- Nushaika Nuhuman, Assistant Manager- Financial Crime Risk Operations, HSBC Electronic Data Processing Lanka, 31, Muthuwella Mawatha, Colombo, Western Province, 15, 0779 078 352, nushaika_n16@yahoo.com
- S.Udugama, LLB, Attorney at law, No:11, Bandaranayake place, Pussellawa, 0773537980, 0812478205
Personal Information
Hobbies: Sports (Captain of football & Vice-captain of cricket teams while schooling), Leadership skills (Senior prefect during 2004 to 05 and 2012 to 14 while schooling)
Timeline
Assistant Manager of Operations
DSV
03.2025 - Current
Transportation Coordinator
Naqel for NUPCO
12.2021 - 03.2025
Supervisor
DART LOGISTICS
08.2019 - 08.2021
Team Leader
LANKA SHIPPING LOGISTICS
01.2016 - 01.2019
Post graduation program in Data Science -
University of Purdue California
BA (Hons) - Business & Administration Studies
University of Bedfordshire
Certificate - E- Commerce
Infortec International-University College
Graduate Diploma - Business Management
North Umbria University
Master of Business Administration -
University of Bedfordshire