Suhail Ismail

•Manage full operations of two supermarket branches, ensuring efficiency, compliance, and profitability.

•Negotiate with suppliers on pricing, payment terms, and promotional support.

•Create and control purchase orders, inventory planning, and stock replenishment.

•Plan and execute weekly promotions and flyers to increase sales.

•Oversee online delivery operations and customer service standards.

•Handle customer escalations and resolve complaints effectively.

•Follow up on supplier payments and coordinate with the accountant for invoice reconciliation.

•Monitor operating costs and support budget control initiatives.

•Supervise staff scheduling, training, and performance across both branches.

•Support management with operational reporting and decision making.

• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Monitored expenditures to mitigate risk of overages.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Kept detailed records of daily progress to identify and correct areas needing improvement.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Supervised labor costs and departmental expenses to remain in line with budget.

• Conducted research, gathered information from multiple sources and presented results.
• Delivered services to customer locations within specific timeframes.
• Carried out day-to-day duties accurately and efficiently.
• Used coordination and planning skills to achieve results according to schedule.
• Worked with customers to understand needs and provide excellent service.
• Monitored company inventory to keep stock levels and databases updated.
• Received and processed stock into inventory management system.

• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Handled day-to-day shipping and receiving overseeing more than [200+] invoices per day.
• Conducted research to address shipping errors and packaging mistakes.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.

•Handled receiving, issuing, and documentation of goods.

•Maintained accurate stock records and supported physical stock counts.

•Monitored expiry dates and product condition.

•Coordinated with sales floor and warehouse teams to ensure availability.

•Followed FIFO/FEFO practices to minimize wastage.