Suhail Khan

• Install, configure, maintain, and administer Control-M servers and agents.
• Set up alerts and monitors to proactively detect platform failures
• Work with your team to automate and orchestrate platform installation and maintenance
• Ensure high-availability and sizing of scheduling servers through applying infrastructure engineering best practices and utilization of trend analysis
• Collaborate with developers and business users to ensure Control-M jobs meet business requirements..
• Ensure platforms’ compliance with PCI and SOX regulations. Address security vulnerabilities and participate in annual compliance audits.
• Participate in support rotation supporting scheduling platforms. Take calls initiated to resolve issues pertaining to platform performance and availability and chronic scheduling issues.
• Develop, test, and implement job scheduling policies and procedures.
• Create and maintain documentation for platform operation and best practices for platforms’ customers

• Facilitated effective communication between stakeholders by presenting complex concepts in easily understood terms during meetings and presentations.
• Involved in implementing resource management and monitoring methods and tools
• Worked with On-site team on KT and Transition towards offshore role in areas of Job Scheduling.
• Collaborated and worked with Business teams on Integration on Cloud Technologies Azure/AWS services such as Lambda, S3 and AWS blob.

• Migrated Control-M Platforms from Windows Postgres to RedHat Oracle Based HA setup
• Designed and Implemented DR setup for Client based on oracle dataguard setup for Control-M
• Performed In-place Upgrade of Control-M from version 9.0.18 to version 9.0.19
• Worked with Business and Application teams on day to day basis to provide job scheduling techniques especially for File Transfer

● Install BMC Control-M base module agent on Windows servers per work request and run test job to confirm installation is correct. Installing BMC Control-M base module agent on Linux servers is handled by Linux/Midrange team.

● Create BMC Control-M base module components (job definitions, schedulers, calendars) for those groups which do not create their own.

● Adhere to scheduling standards and procedures.

● Routine maintenance of BMC Control-M base module scheduling servers.

● Create a Node Group with the application type parameter of PS8 (first time use of PeopleSoft Module).

● Identify batch job scheduling requirements including what jobs to run and when, their dependencies, notification requirements, whether there are additional requirements such as when a job starts late or is running long.

● Build Shell scripts for a process to run one or more batch processes when needed.

● Correctly define the command line for the VBScript for each batch job.

• Netcool : Ticket Monitoring, alerts for Sever jobs, alerts for jobs.
• Service Now – Create ticket and assign to next level based on the alerts from Netcool
• Monitoring and scheduling backups via Symantec Netbackup
• Provide 24/7 support to the client, work on issues within the SLA and escalate to the next level based on 1st level investigation and the criticality of the server / issue. We use CA's Unicenter 2D Map as the Primary Monitoring Tool.
• Monitoring for Device alerts, Web page alerts and other alerts mostly not related to Servers: EM Console
• Verifying, Monitoring and accepting change requests: HP's Peregrine and HP's Cornerstone
• Vmware vShpere: Monitor virtual machines. Check for alarms, reboot vms which are in hung state, check the network path and type of server / server location and login to the vm via rdp and work on L2 activities.
• TSM backups: investigating failures and scheduling backups
• Weekend Batch Monitoring using Control-M,includes Scheduling various jobs and monitoring and troubleshooting the filewatcher issues.
• Scheduling and testing jobs in dev environment for the app team (adhoc requests)

• Weekend Batch Monitoring using Control-M,includes Scheduling various jobs and monitoring and troubleshooting the filewatcher issues.
• Scheduling and testing jobs in dev environment for the app team (adhoc requests)

· Maintain Control-M Servers for Prod, Dev & Test and agents in All EMC IT Datacentres.

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· Ensure Compliance is met and standardize and enhance Processes.

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· Migrate Jobs from Dev & Test to Prod with validations.

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· Experience in using AFT (Advanced File transfer) module of Control M.

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· Created mail alerts for job failures through shouts.

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· Troubleshooting any issues with Control-M Agents.

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· Login to different Control M Agents using putty and check the Logs and sysouts.

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· Troubleshooting issues with batch jobs and performing RCA.

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· Troubleshooting any issues with New Day Processes (NDP).

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· Performing daily checks to ensure health of all the Systems for a smooth Operation.

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· Create, modify, order, force, upload or download scheduling tables and Calenders using Scheduling Table Manager and Calender Manager.

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· Defining shouts in the Shout destination table and in the jobs.

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· Coordinating with the functional teams and working in shifts and responsible for meeting all their SLA’s with continuous interaction with the client teams.

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· Provided On call support for Control M on Weekends and holidays.

• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
• Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.