SUHAIL MADANI
Riyadh,Saudi Arabia
Summary
Strategic and results-driven business administration professional with experience leading operations, supervising teams, and delivering customer-centric service in dynamic environments. Skilled at designing and executing business processes, optimizing performance against targets, and building collaborative teams to enhance efficiency and effectiveness. Adept at managing client relationships, resolving complex issues, and maintaining high quality standards in service delivery.
Overview
15
15
years of professional experience
Work history
Patient Relations Officer
King Fahad Medical City
Riyadh, Saudi Arabia
2025 - Current
- Trained and mentored staff to implement industry best practices and deliver on care initiatives to meet patient needs.
- Enforced adherence to all patient privacy requirements and healthcare-related legislation to reduce risks and enhance patient care delivery.
- Addressed patient complaints promptly, resulted in improved patient relations.
- Developed strong relationships with clients through personalised attention to their needs.
- Developed trusting relationships with patients, enhancing their comfort and satisfaction levels with the maternity service.
- Scheduled and notified patients and doctors of upcoming appointments.
- Implemented healthcare strategies for better patient outcomes.
- Provided daily room service to patients, enhancing their hospital stay experience.
- Assisted in maintaining patient records, ensuring accurate documentation of progress.
- Improved patient understanding with clear explanations about medication uses, side effects and interactions.
Fleet Movement Supervisor
Saeed Mohammed Al-Bassami company
Riyadh , Saudi Arabia
09.2022 - 12.2024
- * Supervised and coordinated daily agency/operational activities, ensuring smooth execution of logistics and movement workflows.
* Led and mentored team members, driving accountability and improving operational efficiency.
* Managed and optimized processes to align with business objectives and performance targets.
* Applied forecasting and planning to anticipate resource needs and reduce bottlenecks.
Admin Phone Banking
Al Rajhi Services
Riyadh, Saudi Arabia
01.2022 - 07.2022
- * Handled high-volume inbound customer interactions with professionalism and strong telephone etiquette.
* Assisted clients with account services including withdrawals, deposits, transfers, and new account setups.
* Researched and resolved complex inquiries related to loans, credit, and consumer accounts, ensuring accurate information delivery.
* Maintained and exceeded performance standards (e.g., call abandonment, turnaround time, solution accuracy) to boost quality assurance metrics.
* Delivered consistent customer issue resolution, contributing to enhanced satisfaction and retention.
Customer Service
Fitness Time
Riyadh, Saudi Arabia
05.2011 - 10.2012
- * Provided front-line support to customers, addressing inquiries, performing price checks, and assisting with physical needs (e.g., lifting items).
* Delivered personalized service to foster future business opportunities and build positive customer relationships.
* Acted as a reliable point of contact for issue escalation and resolution in a fast-paced environment.
Education
Bachelor of Arts - Business Administration/Management
University of The Incarnate Word
San Antonio, Texas 08.2021
Diploma - Food Safety
College of Technology
Riyadh12.2012
Skills
- Microsoft Office Suite
- Project Management
- Human Resources
- Management Skills
- Problem solver
- Forecasting and planning
Accomplishments
- CERTIFICATIONS & TRAINING
* Certified in Project Risk Management — November 2021
* Business Leadership and Decision-Making Certificate of Training Award — April 2018
- VOLUNTEER & COMMUNITY ENGAGEMENT
* Volunteer, Community Service at UIW (University of the Incarnate Word) Sport Club 5K
* Volunteer, Community Service at Mosque (MCECC, San Antonio, TX) during Ramadan — Spring 2017, 2018, 2019
Timeline
Patient Relations Officer
King Fahad Medical City
2025 - Current
Fleet Movement Supervisor
Saeed Mohammed Al-Bassami company
09.2022 - 12.2024
Admin Phone Banking
Al Rajhi Services
01.2022 - 07.2022
Customer Service
Fitness Time
05.2011 - 10.2012
Bachelor of Arts - Business Administration/Management
University of The Incarnate Word
Diploma - Food Safety
College of Technology