SUHAIL PARIYAMTHADATHIL
NEOM
Summary
Dynamic IT Helpdesk Engineer with proven expertise at NEOM in service desk operations and hardware troubleshooting. Skilled in Microsoft 365 support and adept at problem-solving, I excel in delivering exceptional customer service and resolving complex technical issues, ensuring seamless user experiences and high satisfaction rates.
Overview
9
9
years of professional experience
Work History
IT Helpdesk Engineer
NEOM
01.2023 - Current
- Level support to endConfiguring
- Computer hardware, software, systems, networks, printers
- Solve technical issues related to hardware
- Follow-up for IT asset Requirements Orders
Customer Support Engineer
Ensure Services Arabia
Dammam
06.2016 - 06.2023
- Provided technical support to users by troubleshooting hardware and software issues.
- Served as first point of contact for incoming technical service calls and emails.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Conducted workflow analysis, space design or cost comparison analysis.
Education
Diploma Of Higher Education - Computer Hardware and maintenance
Kerala03.2010
Skills
- Service Desk Operations
- Hardware & Software Troubleshooting
- Active Directory Management
- Microsoft 365 support
- Ticketing Systems
- Customer Service & Communication
- Problem-Solving & Analytical Skills
Timeline
IT Helpdesk Engineer
NEOM
01.2023 - Current
Customer Support Engineer
Ensure Services Arabia
06.2016 - 06.2023
Diploma Of Higher Education - Computer Hardware and maintenance
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