SuItan Almugaire
Summary
Experienced customers service supervisor bringing 6 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
SGS
01.2018 - Current
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Created, prepared, and delivered reports to various departments.
Customer Service Representative
SGS
07.2007 - 12.2017
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Education
Business Administration - Marketing
King Abdulaziz University
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Training and mentoring
- Customer Relations
- Staff Training
- Microsoft Office
- Positive and Constructive Feedback
- Report Writing
- Staff Management
Hobbies and Interests
- Reading
- Traveling
Training
- Dangerous Goods Regulations(DGR).
- Effective handling in the work environment.
- Safety and Security.
- Supervisory soft skills.
Timeline
Customer Service Supervisor
SGS
01.2018 - Current
Customer Service Representative
SGS
07.2007 - 12.2017
Business Administration - Marketing
King Abdulaziz University
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