Sujan Thapa
Brahma Lodge
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Poultry Farm Assistant
Inghams Enterprises
10.2023 - Current
- Collaborated with quality control personnel to ensure compliance with industry standards for finished products.
- Streamlined workflow by effectively utilizing equipment, such as knives and saws, for precise cuts.
- Improved production efficiency by skillfully deboning various types of meat.
- Maintained sharpness of tools through regular inspection and sharpening procedures, minimizing delays in production time.
- Enhanced workplace safety by following strict sanitation guidelines and maintaining a clean work area.
- Managed inventory levels by accurately recording product information and ensuring proper storage conditions.
- Collaborated with team members to meet daily production quotas and maintain high-quality standards.
- Trained new employees on safe and efficient boning techniques, leading to improved productivity across the team.
- Supported colleagues during shifts as needed, fostering a positive teamwork environment that boosted overall productivity.
Baker
Paul Bakery
10.2022 - 08.2023
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Prepped daily menu items to quickly deliver upon request.
- Planned and directed high-volume food preparation in fast-paced environment.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Rotated through all prep stations to learn different techniques.
- Modernized work processes to reduce guest wait times and boost daily output.
- Disciplined and dedicated to meeting high-quality standards.
Baker
SPINNEY'S DUBAI LLC
05.2016 - 08.2022
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Packaged and labeled baked goods with accurate descriptions and ingredients. Resolved customer concerns with positive approach and constructive strategies.
- Followed food safety standards when handling ingredients.
Education
Higher Secondary
NepalSkills
- Persuasion
- Food Handling Standards
- Time Management
- Stock Rotation
- Inventory Reporting
- Team Player
- Critical Thinking
- Adaptive and Creative
- Active Learning
- Safe Work Practices
- Product Personalization
Languages
English
Professional Working
Hindi
Professional Working
Nepali
Native or Bilingual
Timeline
Poultry Farm Assistant
Inghams Enterprises
10.2023 - Current
Baker
Paul Bakery
10.2022 - 08.2023
Baker
SPINNEY'S DUBAI LLC
05.2016 - 08.2022
Higher Secondary
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