Sujendra Dongol
West Beach
Summary
Enthusiastic and reliable professional with over 5 years of experience in customer service, food preparation, and team leadership within fast-paced environments. Proven ability to deliver exceptional service, maintain high standards of cleanliness, and collaborate effectively with multidisciplinary teams. Eager to transition into the aged care sector bringing a strong work ethic, attention to detail, and a commitment to enhancing the well-being of residents through quality services.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Food Service All-Rounder
Charcoal Pit
05.2024 - Current
- Prepared and cooked food using grills and fryers during peak service times
- Packed customer orders accurately and efficiently for takeaway and delivery
- Took customer orders in person and over the phone, handled payments, and provided friendly service
- Maintained cleanliness and hygiene of the kitchen, food prep areas, and front counter
- Worked collaboratively with team members to ensure smooth and timely service
- Followed food safety, hygiene, and health regulations consistently
Food Service All-Rounder
CBF Takeaway
11.2022 - 05.2024
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Processed cash and card payments at checkout, providing correct change, whilst also being quick and efficient.
- Maintaining optimum temperature in fryers to correctly cook foods.
- Prepare meals for takeaway and eat in by storing in takeaway bags.
- Preparation of cooking menu items.
- Maintained excellent customer satisfaction by providing attentive, friendly and polite services.
- Communicated with management on food inventory, stock to request order placement.
Pizza Chef
Port Express Takaway
06.2022 - 07.2023
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Coached new workers on store policies, pizza making and dough preparation.
- Enhanced customer satisfaction by crafting high-quality pizzas and maintaining consistency in taste and presentation.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Wiped down counters and food prep stations using sanitizer and clean cloths.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
Warehouse Cleaner
UTA
05.2022 - 11.2022
- Mix cleaning solutions, abrasive compositions, or other compounds, according to formulas.
- Operation of cleaning machinery such as sweepers, scrubbers, buffers and daily maintenance.
- Reduced safety hazards through regular inspections and prompt removal of debris.
- Contributed to a healthy work atmosphere by ensuring proper sanitation of restrooms and break rooms.
- Ensured safe walking surfaces by promptly addressing spills, leaks, or other hazards.
- Collecting rubbish bins, recycling and disposed of in appropriate containers.
Shift Manager
Domino's Pizza
06.2020 - 03.2022
- Analysed productivity reports to manage overall performance.
- Prepare supplies for busy weekday lunch shifts and maintain inventory levels throughout peak hours.
- Organised staff schedules and workloads to maximise productivity.
- Monitor food preparation to ensure orders are completed quickly and no product is wasted.
- Answer customer service issues quickly and ensure total satisfaction from all guests.
- Managing the inventory stock and rotating the stock according to the FIFO.
- Recording stock at the end of the week.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Residential Complex Cleaner
JK Pty Ltd
01.2021 - 02.2022
- Safely operated equipment such as vacuum cleaners, floor buffers, and carpet machines.
- Polished lifts and metal fixtures.
- Dusted and mopped all hard surfaces.
- Maintained safety protocols through safe handling of equipments and chemicals.
- Used high-pressure power washers to clean outdoor surfaces and building structures.
Customer Service Representative
Domino's Pizza
05.2018 - 06.2020
- Answered telephone to take orders and give information to the customers about product.
- Register operation/cash handling/ EFTPOS.
- Serving the customers in the minimum time giving as it is one of the busy stores.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
Education
High School Diploma - Accounting
Australian Harbour Int'l College (AHIC)
Sydney, NSWSkills
- Good written and verbal communication
- Team leadership and shift supervision
- Managing high-pressure situations
- Adaptability under pressure
- Effective customer complaint resolution
- Inventory record management
- Attention to Detail
- Food preparation and safe handling
Certification
Food Safety Supervisor Certificate
Timeline
Food Service All-Rounder
Charcoal Pit
05.2024 - Current
Food Service All-Rounder
CBF Takeaway
11.2022 - 05.2024
Pizza Chef
Port Express Takaway
06.2022 - 07.2023
Warehouse Cleaner
UTA
05.2022 - 11.2022
Residential Complex Cleaner
JK Pty Ltd
01.2021 - 02.2022
Shift Manager
Domino's Pizza
06.2020 - 03.2022
Customer Service Representative
Domino's Pizza
05.2018 - 06.2020
High School Diploma - Accounting
Australian Harbour Int'l College (AHIC)
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