Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sulafah Halawani

Jeddah,02

Summary

Talented Technical Support Representative with gift for understanding needs of users. Versed in troubleshooting and desktop support on devices. Proven skill in resolving problems quickly. CCNA certified and seeking an opportunity to utilize the knowledge of network.

Overview

1
1
year of professional experience
1
1
Certification

Work History

IT Support Specialist

Juffali
04.2023 - Current
  • Delivered onsite technical support for [+500] employees.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
  • Installing and configuring computer operating system and software.
  • Troubleshooting pc connectivity issues.
  • Configured and tested new software and hardware.
  • Created user accounts and assigned permissions.
  • Troubleshooting network issues including internet connections, switches and ports.
  • Configuring access points.
  • Diagnosing and troubleshooting system issues.
  • Configuring and troubleshooting printers.

IT Support Specialist

AlGarafi For Engineering Consultancy
02.2023 - 03.2023
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Delivered onsite technical support for [50] employees.

Education

Bachelor of Technology - Computer Engineering

Jeddah University
Jeddah, Saudi Arabia
12.2022

Skills

  • Software Installation
  • Printer troubleshooting
  • System Configuration
  • Computer Networking
  • Network Troubleshooting
  • Operating System
  • Software Installation
  • Active Directory
  • Cisco Meraki
  • Office365
  • Unifi Network
  • BitTitan
  • Putty
  • Xshell
  • Packet Tracer

Certification

Cisco Certified Network Associate (CCNA)

Timeline

IT Support Specialist

Juffali
04.2023 - Current

IT Support Specialist

AlGarafi For Engineering Consultancy
02.2023 - 03.2023

Bachelor of Technology - Computer Engineering

Jeddah University

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Sulafah Halawani