Sulaiman Ahmed
Riyadh
Summary
I have worked in customer service, operations and collections in insurance companies, and administrative work for many years. I have experience in the real estate field. I also have experience in indexing and arrangement. I am a Confident Debt Collector with an excellent work ethic and offer billing, chasing, and collection skills. Calm and professional under pressure to achieve positive outcomes.
Problem-solving professional excellent. Skilled at handling sensitive conversations with tact and diplomacy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Debt Collector
Al-Ghazi Real Estate and Contracting
E.g. Riyadh
08.2022 - Current
- Follow up on outstanding rents.
- We interviewed property owners, collecting key ownership and condition data for reports.
- Communicated with customers diplomatically and respectfully.
- Contacted customers to arrange or collect payments.
- Followed company protocols to keep sensitive and financial information secure.
- Facilitated official agreements outlining terms of repayment.
- Performed collection of overdue debts, reconciling high-volume account queries.
Senior Claims Officer - Reception
Salama Insurance and Reinsurance Company
E.g. Riyadh , E.g. Saudi Arabia
05.2018 - 05.2021
- Determined insurance cover level and relevance for accurate claim assessments.
She handled initial claims inquiries with attention to first-class, personal service.
Achieved positive claim outcomes through careful case management.
Followed up on all client requests and verified resolution.
Handled all claims and communications within established service level agreements.
Generated account statements outlining payments and balances.
Organized and maintained filing system for easy staff access.
Customer Service Officer
Solidarity Insurance Company
E.g. Riyadh , E.g. Saudi Arabia
10.2016 - 04.2018
- Kept accurate and updated filing systems with financial data, statements and associated records.
- Opening reception claims and Najm Company claims s
- Responded to customer queries and provided excellent customer service.
- Receiving claims and directing to workshops
- Worked with large volumes of data, completed accurate calculations, and presented results in required formats.
Senior Claims Officer - Reception
Salama Insurance and Reinsurance Company
E.g. Riyadh , E.g. Saudi Arabia
12.2014 - 12.2016
Compensation Collector
Takaful Al-Rajhi Insurance Company
E.g. Riyadh , E.g. Riyadh
11.2013 - 11.2014
- She handled all claims and communications within established service-level agreements.
- Escalated critical claims or complex situations to the supervisor for review.
- Kept clients well-informed of claim updates and case progress.
- Addressed and resolved customer disputes to support favorable collection rates.
E-Shops Secretary
IN2V Company
E.g. Riyadh , E.g. Saudi Arabia
12.2012 - 06.2013
- Welcomed arriving visitors and directed them to appropriate meeting rooms.
Customer Service Reception
Commercial Union Insurance Company
E.g. Riyadh
05.2008 - 05.2012
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Education
High School Diploma - Natural Science
AL-EZZ BIN ABDUSSLAM
Riyadh, Riyadh RegionSkills
- Good Communication skills
- Problem Solving Skills
- Team Player
- Time Management
- Love of learning and self-development
- Effective Speaking Skills
- Team Leadership
- Speed in typing and fast in finishing Transactions in systems and programs and their mastery
- Organizational skills
- Computer skills
- Microsoft Excel
- Financial regulation compliance
Certification
- Certificate of Personnel Affairs Course (Human Resources Management Specialist and Administrative Development)
- Certificate from the Chamber of Commerce on how to present and your project and ideas
- Certificate of thanks presented by the King Khalid Award Ceremony Conference in the Kingdom Hotel Four Seasons, as a former reception coordinator
- Certificate of Appreciation for organizing the Higher Education Conference for Male and Female Students at King Fahd Cultural Center
- Certificate for organizing a conference for the Department of Zakat and Income Tax
- Certificate of Customer Service Course for the website Dorb Taqat
- Mobile Maintenance Basics Certification Course
- Salama Money Laundering Course Certificate and Basics of Insurance Certificate
Languages
English
Intermediate
B1
Timeline
Debt Collector
Al-Ghazi Real Estate and Contracting
08.2022 - Current
Senior Claims Officer - Reception
Salama Insurance and Reinsurance Company
05.2018 - 05.2021
Customer Service Officer
Solidarity Insurance Company
10.2016 - 04.2018
Senior Claims Officer - Reception
Salama Insurance and Reinsurance Company
12.2014 - 12.2016
Compensation Collector
Takaful Al-Rajhi Insurance Company
11.2013 - 11.2014
E-Shops Secretary
IN2V Company
12.2012 - 06.2013
Customer Service Reception
Commercial Union Insurance Company
05.2008 - 05.2012
- Certificate of Personnel Affairs Course (Human Resources Management Specialist and Administrative Development)
- Certificate from the Chamber of Commerce on how to present and your project and ideas
- Certificate of thanks presented by the King Khalid Award Ceremony Conference in the Kingdom Hotel Four Seasons, as a former reception coordinator
- Certificate of Appreciation for organizing the Higher Education Conference for Male and Female Students at King Fahd Cultural Center
- Certificate for organizing a conference for the Department of Zakat and Income Tax
- Certificate of Customer Service Course for the website Dorb Taqat
- Mobile Maintenance Basics Certification Course
- Salama Money Laundering Course Certificate and Basics of Insurance Certificate
High School Diploma - Natural Science
AL-EZZ BIN ABDUSSLAM
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