Sulaiman Al-Dayel
Riyadh, Saudi Arabia ,linkedin.com/in/sulaiman-aldayel-95b599233
Summary
A graduate in Network Systems Engineering with experience in the Information Technology field.
Experienced in providing technical and systems support, analyzing network performance, ensuring
security, and applying best practices to improve system efficiency. Capable of working both
independently and collaboratively to contribute to technology-driven projects. Eager to apply technical
expertise to drive continued progress in the field.
Overview
7
7
years of professional experience
Work History
Technical Support Consultant
Shared Services Program
Riyadh
07.2024 - Current
- Presenting Technical Assistance for 5 Government Beneficiaries through Headquarters and VDC services.
- Fully expertise on operation tasks and understand prerequisites for concern teams like operation team and service delivery and digital transformation.
- Ability to apply all levels of troubleshooting and go the extra mile to identify the root cause and prepare reports; these include root cause analysis, lessons learned, and required support.
- Capability to famous cloud service provider like “-Site -STC”, including good pictures about available services and concern team based on RCA matrix.
- Sharing with team to improvement monitoring tool “Like Nexthink”, development integration between Assets and monitoring tool.
- Reviewing security tools on workstation, identity tools based on assets inventory and get advice from operation team and mangers.
- Improvement ITSM platform over change an IT services catalog within UX team, manager of department and business analysis of ITSM.
- Fully committed to SLAs and OLAs, presenting optimal services, generating weekly reports for the manager, and communicating smoothly with business partners to ensure satisfaction for all relevant stakeholders.
Technical Support Specialist
Nadeer Company- Saudi Red Crescent Authority
08.2023 - 07.2024
- Applying Preventive Maintenance on resources and quality assurance on product before release phase.
- Acting in project management roles for monitoring tasks and workflows for the maintenance project, including devices with a team of almost 3,500 devices.
- Providing Technical Solutions based on orders, generated reports for Top management.
- Cable Arrangement Project: Assisted in organizing cable management to improve system performance.
Showroom Supervisor
Wooden Village
03.2019 - 03.2023
- Acting on sales roles, including mange team and governance workflow of products.
- Presenting customer services, including receiving customer orders within following with concern members.
- Dealing with business-to-business orders, including communication partners and internally teams.
Education
Diploma - Technical Support
College of Technology
Riyadh, Saudi Arabia08.2022
Bachelor's Degree - Network Systems Engineering
College of Technology
Riyadh, Saudi Arabia01.2025
Skills
Leadership Communication Decision Making Automating procedures
Time Management Troubleshooting Incident response Understanding business needs
Professional Certificates
- ITIL® 4 Practitioner
Language
English
Arabic
Timeline
Technical Support Consultant
Shared Services Program
07.2024 - Current
Technical Support Specialist
Nadeer Company- Saudi Red Crescent Authority
08.2023 - 07.2024
Showroom Supervisor
Wooden Village
03.2019 - 03.2023
Diploma - Technical Support
College of Technology
Bachelor's Degree - Network Systems Engineering
College of Technology