Dedicated employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
6
6
years of professional experience
24
24
years of post-secondary education
Work history
Support equipment records technician
BAE Systems
Khobar, Eastern Province
12.2019 - Current
Tracked inventory of spare parts regularly, ensured optimal stock levels at all times.
Coordinated closely with wider team members for successful completion of tasks within deadlines.
Enhanced customer satisfaction by responding promptly to service calls and resolving technical glitches swiftly.
Maintained a clean working environment, upheld compliance with health and safety regulations.
Maintained daily maintenance logs, updating data with accuracy to inform management of operational needs.
Documented technical procedures and SOPs to streamline processes.
Kept records of maintenance and repair work.
Communicated with customers to explain required repairs or replacements.
Collaborated with engineers, technicians and maintenance personnel to complete projects.
Education
Diploma - Saudi National Technical Training Program (SNTTP)
BAE SYSTEMS SDT
Riyadh, Riyadh Region
ISO 9001:2015 Internal Auditor certificate - Quality Assurance
Advisera
Dammam, Eastern Province
Bachelor of Science - Business Administration
Saudi Electronic University
Dammam, Eastern Province
04.2001 - 08.2025
Skills
Efficient communication
Technical documentation writing
Reporting and documentation
Document preparation
Production scheduling
Languages
Arabic
Native
English
Upper intermediate
Timeline
Support equipment records technician
BAE Systems
12.2019 - Current
Bachelor of Science - Business Administration
Saudi Electronic University
04.2001 - 08.2025
Diploma - Saudi National Technical Training Program (SNTTP)
BAE SYSTEMS SDT
ISO 9001:2015 Internal Auditor certificate - Quality Assurance
<ul>
<li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li>
</ul> at Equinix Data Center<ul>
<li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li>
</ul> at Equinix Data Center
Freight Handler and Power Equipment Operation at Walmart Distribution CenterFreight Handler and Power Equipment Operation at Walmart Distribution Center