Sulaiman Alshuqayran
Riyadh
Summary
Dynamic Control Tower Specialist at Naqel Express with a proven track record in enhancing delivery efficiency and customer satisfaction. Expert in analytical thinking and problem-solving, I developed standard operating procedures and mentored teams, driving operational improvements and fostering a culture of compliance. Committed to excellence in logistics management and team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Control Tower Specialist
Naqel Express
Riyadh,Saudi Arabia
08.2025 - Current
- Streamlined logistics processes to enhance delivery efficiency and reduce lead times.
- Led training sessions for new employees, fostering a culture of safety and compliance.
- Developed and implemented standard operating procedures to ensure operational consistency.
- Analyzed shipment data to identify trends, driving improvements in service levels.
- Collaborated with cross-functional teams to resolve customer inquiries and enhance satisfaction.
- Mentored junior staff, providing guidance on best practices in logistics management.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Oversaw team operations, ensuring efficient workflow and productivity.
Health Insurance Affairs
Ministry of Health
Riyadh,Saudi Arabia
08.2023 - 11.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Tender Specialist
Kbsco
Riyadh,Saudi Arabia
08.2024 - 08.2026
- Led tender submission process, ensuring compliance with project specifications and deadlines.
- Developed and maintained relationships with clients and stakeholders to facilitate effective communication.
- Analyzed bid documents to identify key requirements and potential challenges for strategic response.
- Coordinated cross-functional teams to gather necessary information for accurate proposal development.
- Reviewed competitor bids to inform pricing strategies and enhance competitive positioning.
- Managed operations within government portals to ensure efficient service delivery.
Education
Bachelor of Business Administration - Insurance And Risk Management
Al-Imam Muhammad Ibn Saud Islamic University
Riyadh,Saudi Arabia 09.2023
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Advanced communication
- Emergency response
- Team collaboration
- Coaching and mentoring
- Risk management
- Knowledge sharing
- Business reporting
- Operational enhancement
- Team performance improvement
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Problem-solving abilities
- Decision-making
Certification
insurance foundations professional exam (IFCE)
Languages
Arabic
English
Timeline
Control Tower Specialist
Naqel Express
08.2025 - Current
Tender Specialist
Kbsco
08.2024 - 08.2026
Health Insurance Affairs
Ministry of Health
08.2023 - 11.2026
Bachelor of Business Administration - Insurance And Risk Management
Al-Imam Muhammad Ibn Saud Islamic University