sulaiman mustafa abdelaziz
Business Operation Support Remittance Specialist
Riyadh,01
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Business Operation Support Remittance Specialist
STCBANK
2021.01 - Current
- Handling all Westren Union (WU) transactions.
- Handling all SAMA cases and delayed transactions.
- Handling the daily refund list ( send & receive ) and all refund notifications from Westren Union (WU).
- Handling all pending approval cases.
- Handling al OFAC NMC cases.
- Responsible for solving all customer escalations from contact center.
- Opening new CRM tickets for al sanctions requests.
Social Media Specialist
STCBANK
2020.01 - 2021.01
- Monitored user-generated content and encouraged high-quality submissions through contests or promotional incentives, garnering increased audience engagement.
- Maximized event exposure through live-tweeting sessions, geotagged Instagram stories, or Snapchat filters during industry conferences or sponsored events.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
Out Bound Calls
STCBANK
2019.01 - 2020.01
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
Customer Relationship Management ( CRM ) Support
Smart Link Company ( Macdonald )
2018.01 - 2019.01
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained new employees on CRM usage, fostering a culture of data-driven decision-making within the company.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Call Center
Al-nakhlah Compound
2014.01 - 2015.01
- Improved customer satisfaction by implementing effective call center strategies and streamlining operations.
- Coached call center staff through challenging customer service issues.
Education
Diploma - Mechanical Engineering
National School of Arts And Crafts
Meknes, Morocco 2001.04 -
Course - French Language
Faculty of Science And Education of The University
Rabat, Morocco 2001.04 -
High School Diploma -
Irqah High School
Irqah Riyad, Saudi Arabia 2001.04 -
Skills
- Reliability
- Adaptability
- Advanced Communication
- Supply Management
- Documentation Management
- Interpersonal Skills
- Microsoft Office : Word, Excel, PowerPoint, Outlook
- Typing speed on Keyboard
Timeline
Business Operation Support Remittance Specialist
STCBANK
2021.01 - Current
Social Media Specialist
STCBANK
2020.01 - 2021.01
Out Bound Calls
STCBANK
2019.01 - 2020.01
Customer Relationship Management ( CRM ) Support
Smart Link Company ( Macdonald )
2018.01 - 2019.01
Call Center
Al-nakhlah Compound
2014.01 - 2015.01
Diploma - Mechanical Engineering
National School of Arts And Crafts
2001.04 -
Course - French Language
Faculty of Science And Education of The University
2001.04 -
High School Diploma -
Irqah High School
2001.04 -