Summary
Overview
Work History
Education
Skills
Timeline
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sulaiman mustafa abdelaziz

Business Operation Support Remittance Specialist
Riyadh,01

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

10
10
years of professional experience
4
4
Languages

Work History

Business Operation Support Remittance Specialist

STCBANK
01.2021 - Current
  • Handling all Westren Union (WU) transactions.
  • Handling all SAMA cases and delayed transactions.
  • Handling the daily refund list ( send & receive ) and all refund notifications from Westren Union (WU).
  • Handling all pending approval cases.
  • Handling al OFAC NMC cases.
  • Responsible for solving all customer escalations from contact center.
  • Opening new CRM tickets for al sanctions requests.

Social Media Specialist

STCBANK
01.2020 - 01.2021
  • Monitored user-generated content and encouraged high-quality submissions through contests or promotional incentives, garnering increased audience engagement.
  • Maximized event exposure through live-tweeting sessions, geotagged Instagram stories, or Snapchat filters during industry conferences or sponsored events.
  • Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
  • Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.

Out Bound Calls

STCBANK
01.2019 - 01.2020
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked well in a team setting, providing support and guidance.
  • Delivered services to customer locations within specific timeframes.
  • Skilled at working independently and collaboratively in a team environment.

Customer Relationship Management ( CRM ) Support

Smart Link Company ( Macdonald )
01.2018 - 01.2019
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained new employees on CRM usage, fostering a culture of data-driven decision-making within the company.
  • Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Call Center

Al-nakhlah Compound
01.2014 - 01.2015
  • Improved customer satisfaction by implementing effective call center strategies and streamlining operations.
  • Coached call center staff through challenging customer service issues.

Education

Diploma - Mechanical Engineering

National School of Arts And Crafts
Meknes, Morocco
04.2001 -

Course - French Language

Faculty of Science And Education of The University
Rabat, Morocco
04.2001 -

High School Diploma -

Irqah High School
Irqah Riyad, Saudi Arabia
04.2001 -

Skills

  • Reliability
  • Adaptability
  • Advanced Communication
  • Supply Management
  • Documentation Management
  • Interpersonal Skills
  • Microsoft Office : Word, Excel, PowerPoint, Outlook
  • Typing speed on Keyboard

Timeline

Business Operation Support Remittance Specialist

STCBANK
01.2021 - Current

Social Media Specialist

STCBANK
01.2020 - 01.2021

Out Bound Calls

STCBANK
01.2019 - 01.2020

Customer Relationship Management ( CRM ) Support

Smart Link Company ( Macdonald )
01.2018 - 01.2019

Call Center

Al-nakhlah Compound
01.2014 - 01.2015

Diploma - Mechanical Engineering

National School of Arts And Crafts
04.2001 -

Course - French Language

Faculty of Science And Education of The University
04.2001 -

High School Diploma -

Irqah High School
04.2001 -

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sulaiman mustafa abdelazizBusiness Operation Support Remittance Specialist