SULAIMAN SOHEL
Barista
Riyadh
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
6
6
Languages
Work History
Barista Maestro
Costa Coffee, Al Ghanim
2022.10 - Current
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Cleaned counters, machines, utensils, and seating areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
POS Technical Support
Riyadh Season
2021.10 - 2022.01
- Configured and tested new software and hardware.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Translated complex technical issues into digestible language for non-technical users.
- Managed high-pressure situations with professionalism and empathy, leading to increased client trust and loyalty.
PCR Analyzer
Dhaka Medical Centre (DMC)
2021.08 - 2021.09
Claim Processor
Malath Insurance
2019.02 - 2019.04
- Streamlined communication channels between departments for more efficient handling of claim-related inquiries from both customers and colleagues alike.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Followed up with customers on unresolved issues.
Health-Claim Processor
Platinum Centre (Al Rajhi Takaful)
1 2018 - 1 2019
- Implemented effective strategies for processor optimization based on insights.
- Prepared reports and technical documentation of day-to-day production processes.
- Collaborated with cross-functional teams to design and implement processor improvement strategies.
- Monitored processor performance and adjusted systems for smooth operation.
Education
High School Diploma -
Bangladesh International School And College
Riyadh, Saudi Arabia 2017.04 - 2019.04
Secondary School Certification - undefined
Bangladesh International School and College
2015.01 - 2017.04
Junior School Certification - undefined
Bangladesh International School and College
2014.01 - undefined
Skills
Communicationundefined
Timeline
Barista Maestro
Costa Coffee, Al Ghanim
2022.10 - Current
POS Technical Support
Riyadh Season
2021.10 - 2022.01
PCR Analyzer
Dhaka Medical Centre (DMC)
2021.08 - 2021.09
Claim Processor
Malath Insurance
2019.02 - 2019.04
High School Diploma -
Bangladesh International School And College
2017.04 - 2019.04
Secondary School Certification - undefined
Bangladesh International School and College
2015.01 - 2017.04
Junior School Certification - undefined
Bangladesh International School and College
2014.01 - undefined
Health-Claim Processor
Platinum Centre (Al Rajhi Takaful)
1 2018 - 1 2019
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