SULFIKAR ALI

Riyadh

Summary

Dynamic and results-driven IT professional with 5+ years of experience in technical support and network administration. Proven ability to manage IT infrastructure, troubleshoot complex issues, and deliver reliable support in fast-paced environments. Seeking to leverage expertise in networks, systems, and user support to drive operational excellence.

Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.

Overview

years of professional experience

Certification

Work History

Technical Support Engineer / Network Administrator

Shar Construction Company

06.2023 - Current

Managed and optimized company-wide network infrastructure, including switches, routers, and firewalls
Configured and managed Active Directory, group policies, and user access
Set up, maintained, and troubleshot LAN/WAN, VPNs, and structured cabling
Oversaw Acronis Cyber Protect antivirus and backup solutions
Provided remote and onsite support for desktops, laptops, and mobile devices
Installed and maintained CCTV systems and 3CX IP Phone system
Coordinated with vendors/ISPs and documented technical procedures
Delivered training and support to users on email systems (Zoho Mail, etc.)

Technical Support Engineer

MACUS-IT Solutions

04.2015 - 08.2019

Provided technical support for desktops, laptops, printers, and operating systems
Installed, configured, and troubleshot Windows systems, printers, scanners, and CCTV
Managed network racks and cabling; maintained hardware inventory
Assisted with server-level maintenance and backup management

Education

Diploma - Hardware & Networking

Network Academy

Kozhikode

02-2014

Skills

Networking: LAN/WAN setup
Cabling
Routers
Switches
Firewalls
VPN
Network monitoring
Systems: Windows OS
Windows Server
Active Directory
Group Policy
Support: Desktop/laptop troubleshooting
Application installs
Printer/scanner config
Security: Antivirus management

Backup solutions
CCTV setup
Access controls
Tools: Zoho Mail & Assist
Acronis Cyber Protect
3CX IP Phone System
Other: Vendor coordination
Remote support
User management
Documentation
Software installation
System troubleshooting
Hardware configuration
Technical troubleshooting

Certification

CCNA - Cisco Certified Network Associate, 05/01/25, Cisco ID No: CSCO14914908
Microsoft AZ-104: Azure Administrator
Diploma in Hardware & Networking

Personal Information

Passport Number: P1429255
Date of Birth: 06/30/86
Nationality: Indian
Marital Status: Married

Languages

English

Beginner (A1)

Arabic