Sultan Binmuaily
Riyadh,Riyadh Region
Summary
Experienced IT support professional with expertise in responsive problem resolution, hardware repair and maintenance, and software installation and upgrades. Proficient in Ethernet and wireless networking, operating systems, and firewall systems, ensuring seamless connectivity and robust security. Demonstrates consistent follow-through and effective task prioritisation to deliver high-quality technical solutions. Committed to leveraging technical skills to optimise system performance while supporting organisational goals.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Seinor Support Technician
Private affairs of the custodian of the Two Holy M
Riyadh, Riyadh Region
12.2014 - Current
- Collaborated with the development team in testing new software products before deployment.
- Resolved technical issues to maintain smooth workflow.
- Managed user accounts and permissions to enhance security measures.
- Ensured compliance with company's IT policies by conducting regular checks and updates.
- Trained staff on how to use new software applications, improving productivity.
- Coordinated with vendors for acquiring necessary hardware and software tools.
- Assisted clients with software installation for improved user experience.
- Created detailed reports on resolved issues for future reference.
- Conducted regular maintenance of computer systems, ensuring optimal performance.
- Provided technical support for enhanced customer satisfaction.
- Responded quickly to help-desk requests, reducing wait times significantly.
- Worked flexible hours, covering nights, weekends and bank holidays.
Customer service officer
SNB
Riyadh, Riyadh Region
01.2013 - 11.2014
Education
Diploma - computer Science
King Saud university
Riyadh, Riyadh Region 01.2010 - 01.2012
Skills
- IT support services
- Consistent follow-through
- Ethernet and wireless networking
- Working with operating systems
- Software installation and upgrade
- Responsive problem resolution
- Knowledge of firewall systems
- Hardware repair and maintenance
- Task prioritisation
References
References available upon request.