Sultan AL Ahmadi
Jeddah
Summary
With more than one year of job experience and five years of education, I have the ability to understand most of the technologies fields, also I am willing to improve my skills for the future
Overview
5
5
years of professional experience
1
1
Certification
Work History
Location support engineer
Wipro Arabia ( Saudia Airline project & SAL project )
09.2021 - Current
- Acted as first point of contact for clients experiencing complex software issues, escalating calls as necessary to ensure speedy resolution.
- Translated common questions into real improvements to user-facing documentation, guides and examples.
- Troubleshooted and analyzed issues as Subject Matter Expert (SME) and escalation point.
- Worked to optimism maintenance processes to support existing and future contracts.
- Install windows from image and configure user profile
- Achieved high levels of customer satisfaction by proactively ensuring prompt resolution of support cases.
- Managed and prioritized allocated incoming support tickets.
Cooperative Training
Ministry of Justice
05.2021 - 07.2021
- Developed soft skills by providing training in time-management, problem-solving, and effective communication.
- Add devices to the Domain
- Transfer data using filesharing
- Basic network knowledge
- Configure printers & sharing printers
Call Centre Agent
Bupa Arabia
06.2018 - 08.2018
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Increased client retention by building instant rapport and establishing customer trust.
Education
Bachelor of Science - Information Technology
University of Jeddah
Jeddah, Mecca Region07.2021
Skills
- Incident management
- Remote troubleshooting
- Hardware maintenance
- Teamwork
- Self Management
- Planning and organizing
- Research skills
- Problem Solving
Languages
Arabic
Native language
English
Upper intermediate
B2
Certification
- Bachelor, University of Jeddah - 08/2017 - 07/2021 With 4.46 GPA
- The Basic of the maintenance the computer , University of Jeddah - 02/2019 - 02/2019
Timeline
Location support engineer
Wipro Arabia ( Saudia Airline project & SAL project )
09.2021 - Current
Cooperative Training
Ministry of Justice
05.2021 - 07.2021
Call Centre Agent
Bupa Arabia
06.2018 - 08.2018
Bachelor of Science - Information Technology
University of Jeddah
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