SULTAN AL DAWOOD
Summary
Computer Information System and Analyses with 4 years of experiences in Business intelligence systems analyst Exceptional skills. In computer programming and internet technology strategist with creative use of software tools to analyze system, programs and databases.
Overview
5
5
years of professional experience
Work History
Business Intelligence System Analyst
Perficient's/Caterpillar
03.2021 - Current
- Collaborated with business managers and end-users to gather data and business requirements for system improvements.
- Analyzed business problems and identified opportunities for automation to enhance operational efficiency.
- Developed and maintained interactive dashboards, reports, and custom applications using the Power Platform, enabling efficient data-driven decision-making and process automation.
- Designed and developed applications using PowerApps (canvas and model-driven apps), Common Data Service (CDS), SQL, Forms, SharePoint Online, Dynamics 365 CRM, Azure, and Web Services.
- Utilized Power Automate to create automated workflows that synchronized files, sent notifications, and facilitated efficient data collection and processing.
- Managed the provisioning and de-provisioning of user access to business applications, ensuring security and compliance.
- Provided strategic recommendations for software solutions and system modifications to support evolving business objectives.
- Designed and implemented analytics dashboards in Power BI, delivering actionable insights for business decision-making.
- Led the implementation of Power Platform solutions, enhancing data accessibility and streamlining business processes.
- Provided technical support for end-users, resolving issues promptly and effectively.
IT Specialist
US Veterans Medical Center
09.2020 - 03.2021
- Administered security configuration such as folder permissions, file system security, and operating system updates and upgrades for workstations, laptops and server
- Serves as technical and administrative manager for automated systems, including electronic data processing, word processing and telecommunications systems
- Create and maintains user file share using approved processed and security controls as directed
- Establishing system access parameter and assigning privilege to user or user groups
- Installing and configuring application software to comply with standard security settings for VA enterprise software
- Use ServiceNow to monitor ticket, work with user and troubleshoot system application
- Responsible for updating and resolving request tickets and ensuring timely settlement of assigned user requests and issues as outlined by Service Level Agreements
Education
Bachelor of Science - Computer Information Systems
Middle Tennessee State University
12.2019
Skills
- HTML
- Python
- SQL
- Tableau
- Adobe Dreamweaver
- Microsoft Office Suite
- Wordpress
- Microsoft PowerApps
- Microsoft Power Automate
- Microsoft Power BI
Timeline
Business Intelligence System Analyst
Perficient's/Caterpillar
03.2021 - Current
IT Specialist
US Veterans Medical Center
09.2020 - 03.2021
Bachelor of Science - Computer Information Systems
Middle Tennessee State University
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