SULTAN ALGRAIQGRY
Jeddah,Saudi Arabia
Summary
A highly skilled professional with expertise in time management, effective communication, and critical thinking. Demonstrates exceptional relationship building abilities and fluency in both English and Arabic, enhancing cross-cultural interactions. Proficient in Microsoft applications, ensuring efficient task execution and collaboration. Committed to leveraging these skills to drive organisational success and foster positive workplace dynamics.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Customer Service Agent
Saudi Ground Services
08.2023 - Current
- Crowd and Gate Management: Successfully managed crowd control and organized gate numbers, ensuring a smooth and organized flow of travelers through designated entrances. Effectively directed passengers to the correct gates and managed travel bag routes.
- Elderly Traveler Safety: Prioritized the safety and well-being of elderly travelers by providing personalized assistance, addressing their special requirements, and guiding them through necessary procedures.
- Communication and Collaboration: Collaborated with team members and ground staff to coordinate activities, share information, and ensure seamless communication between departments. Demonstrated strong communication skills in responding to customer inquiries and resolving issues promptly.
Summer Law Internship
Abdul Rahman Al-Zahrani Law Firm
05.2023 - 07.2023
- Professionally managed a specific and designated legal case management system using Najiz and other legal systems.
- Actively participated in meetings involving clients and attorneys, effectively identifying and categorizing legal issues to determine the specific legal system required for each case.
- Attended court sessions and assisted in formulating legal regulations and responsive defense memorandum.
- Encountered cases that involved interactions with government entities and security authorities, requiring personal engagement in following up on transactions.
Reservations Manager
Alraha Restaruant
02.2021 - 01.2023
- Maintained accurate booking records and utilized a reservation system to ensure efficient operations and excellent customer service.
- Collaborated with the revenue manager to optimize revenue streams and achieve higher room rates through strategic rate planning.
- Effectively addressed customer inquiries, accommodated special requests, and provided personalized experiences, ensuring high levels of customer satisfaction.
Education
Bachelor of Science - Law
King Abdulaziz University
Skills
- Time Management
- Effective Communication
- Critical Thinking
- Relationship Building
- Fluency in both English and Arabic
- Familiarity with Microsoft applications
Custom
Certification
- Drafting legal regulations and responsive memoranda
- Contract drafting
Personal Information
Languages
Arabic
Native
English
Fluent
Timeline
Customer Service Agent
Saudi Ground Services
08.2023 - Current
Summer Law Internship
Abdul Rahman Al-Zahrani Law Firm
05.2023 - 07.2023
Reservations Manager
Alraha Restaruant
02.2021 - 01.2023
Bachelor of Science - Law
King Abdulaziz University
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