ِSultan AlMermesh
Jedd,Saudi Arabia
Summary
Accomplished HR professional with extensive expertise in strategic HR planning, workforce management, and organisational development. Demonstrates proficiency in employee relations, performance management, and recruitment strategies, complemented by a strong understanding of HR legislation and ethical decision-making. Skilled in payroll processing, compensation analysis, and salary structuring, with a proven ability to implement staff welfare initiatives and drive workforce planning. Adept at utilising HR software to interpret metrics and streamline processes while coordinating training and development programmes to enhance team performance. Committed to fostering a positive workplace culture through innovative absence management solutions and behavioural interviewing techniques.
Overview
14
14
years of professional experience
Work History
HR executive
Saudi National Bank
Jeddah, Saudi Arabia
11.2014 - 01.2024
- Undertook regular salary reviews to ensure pay equity within organisation.
- Developed training programmes to boost team productivity.
- Led change management initiatives resulting in smooth business transitions,.
- Attended networking events for purpose of talent sourcing and industry benchmarking,.
- Provided expert guidance on employment law, mitigating risk of legal disputes.
- Fostered positive work environment by promoting open communication channels across departments.
- Streamlined recruitment process by introducing efficient HR systems.
- Led annual salary reviews, talent reviews, succession planning and performance management.
- Coordinated learning and development initiatives enhancing employees' professional growth opportunities.
Senior customer service representative
Rosewood Hotel
Jeddah
02.2010 - 10.2014
- Trained new staff members, ensuring consistent quality of customer service delivery.
- Fostered strong relationships with customers through empathetic communication.
- Provided excellent service for increased customer loyalty.
- Facilitated seamless transactions, enhancing customer trust and confidence in company brand.
- Ensured effective issue resolution process, escalating complex complaints to management.
- Handled escalated calls, effectively diffusing tension and reaching satisfactory resolutions.
- Mitigated potential issues by maintaining proactive approach in all interactions.
- Maintained order during high-traffic periods, ensuring smooth operations and minimal disruption.
- Utilised comprehensive product knowledge for effective solution provision.
- Constantly updated on industry trends to provide up-to-date advice to customers.
- Cultivated friendly atmosphere to enhance overall customer experience.
- Advanced multi-tasking skills led to efficient management of multiple queues, reducing wait times significantly.
- Mentored junior team members, fostering professional growth within team.
- Directed initiatives towards improving company's reputation through exceptional service delivery.
- Nurtured productive team environment by promoting positive communication skills.
- Collaborated closely with other departments for coordinated problem-solving efforts.
- Achieved customer satisfaction by resolving complaints swiftly and efficiently.
- Managed challenging situations, resulting in improved customer relations.
Education
High School Diploma - Diploma
Mohammed Bin Edress High School
Jeddah, Mecca Region01.2007
Skills
- Project leadership
- Absence management
- Staff welfare initiatives
- Organisational development
- HR legislation understanding
- Employee relations
- Performance management
- Recruitment strategies
- Payroll processing
- Training and development coordination
- HR software proficiency
- Strategic hr planning
- Salary structuring
- Workforce management
- HR metrics interpretation
- Payroll management
- Workforce planning
- Employment contract drafting
Languages
Arabic
Native
English
Fluent
Timeline
HR executive
Saudi National Bank
11.2014 - 01.2024
Senior customer service representative
Rosewood Hotel
02.2010 - 10.2014
High School Diploma - Diploma
Mohammed Bin Edress High School
Similar Profiles
FAHD BIN MOSELEKHFAHD BIN MOSELEKH
Vice President of Information Technology at Saudi National BankVice President of Information Technology at Saudi National Bank
DEENA ISTANBOULIDEENA ISTANBOULI
Head of Corporate Audit at Saudi National BankHead of Corporate Audit at Saudi National Bank
Monther AbbasMonther Abbas
Operations Processor at Saudi National BankOperations Processor at Saudi National Bank
Abdulaziz KhojaAbdulaziz Khoja
Assistant Corporate Banker at Saudi National BankAssistant Corporate Banker at Saudi National Bank
Alaa AlnuzailiAlaa Alnuzaili
Sales supervisor at binzagr companySales supervisor at binzagr company