Sultan Alsharif
Riyadh
Summary
Committed Quality Improvement Officer with 2 years of extensive experience in quality management. Proven background using research methodologies and techniques to conduct data analysis and provide recommendations. Working knowledge of internal and outside audit processes and responses to take action immediately.
Overview
12
12
years of professional experience
Work History
Quality and Risk Management Officer
Fakeeh Care Group
01.2022 - Current
- Use QI tools to identify and select potential opportunities for process improvement that are important to both the patients and the organization , for example , FOCUS-PDSA ,
- Monitoring all Quality and Risk operations by writing policies, procedures, data collection, facilities management services, and managing committees .
- Supported senior leadership in strategic decision-making processes by providing well-informed risk assessments that factored in potential consequences and benefits.
- Analyzed impact of environmental disasters to physical data centers and create and implement response plans.
- Produced and filed reports to inform senior management of current activities and progress with investigations.
- leding the environmental round team to assure compliance with stands ,for example , JCI and CPAHI.
- Leding incident response efforts following risk events, for example adverse events, errors, or near misses by conducting root cause analysis and implementing corrective actions to prevent future occurrences.
- Conducted root cause analysis to identify opportunities for improvements in manufacturing processes, leading to better overall product quality.
- Facilitated communication between departments, fostering a culture of continuous improvement focused on achieving superior product quality.
- Assistsing in the development and implementation of a comprehensive quality improvement and risk management program in Fakeeh care
- Actively contributing to the development and implementation of policies and procedures. This is done in collaboration with end users and with QRM director.
- Planning, prioritizing, organizing and implementing assignments or improvement projects related to quality standards.
- Facilitating and providing faculty and staff ongoing support in quality initiatives.
- Actively contributing and oversees development of indicators, data collection, validation and analysis. This is done in collaboration with end users and with QRM director. Analyzes different data to facilitate the process of decision.
- Actively contributing to accreditation activities in the institution
- reviewing received OVR, assigns responsibility for review, follows on feedback from responsible person and then assigns a category to the submitted OVR.
- Analyzing cumulative data on monthly basis in collaboration and oversight of the risk manager and the QRM director.
- Actively contributing to periodic environmental round and to tracers activities as decided by QRM director and risk manager
- Actively contributing to performance improvement activities in the institution as directed by QRM director
- Maintains confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with the policy.
- Observing opportunity for improving the quality of performances of the existing system and suggest plans for improvement.
- Conducting orientation and awareness sessions for staff and students on quality standards.
Duty Manger
Aya Hospital
01.2018 - 12.2021
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Enhanced patients satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Assessed the impact of new policies or procedures on operational efficiency before implementation thus allowing for continuous improvement efforts.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
- Led successful cross-functional projects to drive business growth and improve operational efficiency.
- Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented patients service policies to enhance satisfaction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Patient Care Coordinator.
Dr. Hani Ragban Polyclinics
01.2015 - 12.2017
- Accomplished multiple tasks within established timeframes.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Reduced wait times for patients through effective coordination of appointment schedules with providers.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Implemented new computer software systems for patient management, leading to a smoother and more efficient registration process.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
- Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Oversaw monthly inventory orders to guarantee properly stocked office.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Resolved patient billing issues in line with established guidelines.
- Educated patients on importance of preventive health care and insurance coverage.
- Addressed bad debts in line with set protocols.
- Engaged with patients to provide critical information.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Played an integral role in executing successful community outreach events aimed at raising awareness about available healthcare services within the clinic setting.
Customer service Officer
Dr. Soliman Fakeeh Hospital
01.2014 - 01.2015
- Completed data entry to record call notes, suggestions and questions.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Internattional Student Admission Officer
Stephen F Austin University
01.2013 - 08.2013
Education
Bachelor's degree in Biochemistry -
King Abdul-Aziz University
MBA - Healthcare Services & Hospitals Management
King Abdul-Aziz University
Jeddah, Saudi Arabia03.2018
Skills
- Quality management
- Operational Risk Assessment
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Process Management
- Excellent Communication
- Data Gathering & Assessment
- Team Collaboration
- Effective Communication
- Decision-Making
Accomplishments
- Supervised team of 50 staff members.
- Achieved CPAHI accreditation through effectively helping with preparing and assessment .
Languages
Arabic
Proficient
C2
English
Advanced
C1
Volunteer Experience
- Saudi club, Indiana Bloomington University U.S.A, 2012
- International office, STEPHEN Austin Texas University U.S.A., 2013
Timeline
Quality and Risk Management Officer
Fakeeh Care Group
01.2022 - Current
Duty Manger
Aya Hospital
01.2018 - 12.2021
Patient Care Coordinator.
Dr. Hani Ragban Polyclinics
01.2015 - 12.2017
Customer service Officer
Dr. Soliman Fakeeh Hospital
01.2014 - 01.2015
Internattional Student Admission Officer
Stephen F Austin University
01.2013 - 08.2013
Bachelor's degree in Biochemistry -
King Abdul-Aziz University
MBA - Healthcare Services & Hospitals Management
King Abdul-Aziz University
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