SULTAN ALSUBAIEI
Jeddah
Summary
Industrial Engineer specializing in process optimization, quality improvement, and data-driven performance enhancement. Experienced in operational analysis, customer-centric problem-solving, and cross-department coordination. Motivated to contribute to efficiency programs in logistics, manufacturing, or supply chain environments in alignment with Vision 2030 transformation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Full-time sales
Samaco
06.2023 - 08.2023
- Provided personalized consultations on vehicles, financing, and after-sales services, increasing customer satisfaction to 95%.
- Maintained 100% accurate records in the CRM system and supported new team members in sales techniques.
- Exceeded team sales targets by 15% through effective negotiation and customer engagement.
Call center representative
STC
01.2016 - 01.2017
- Managed 80-100 calls daily while maintaining a 95% customer satisfaction rate.
- Resolved inquiries and complaints efficiently, achieving 15% higher first-call resolution.
- Contributed to a supportive, high-performance team environment recognized for top-tier service quality.
- Maintained 98% compliance with scripts and company policies.
Education
Master of Engineering Management -
University of Business And Technology, UBT
Jeddah, Saudi Arabia11.2025
Bachelor of Industrial Engineering -
University of Business And Technology, UBT
Jeddah, Saudi Arabia01.2023
Skills
- Process optimization and Operational efficiency
- Quality control
- Production planning
- Supply chain management
Certification
- Accounting and Management, Ivory Training.
- Re-engineering Administrative, IPA.
- Finance for non Finance, Financial Academy.
- Professional Certificate Program, UBT.
- Entrepreneurship Experience Program, JCCME.
- Basic Excel, Smatchsa.
- Intensive General English, Oxford House College London.
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Full-time sales
Samaco
06.2023 - 08.2023
Call center representative
STC
01.2016 - 01.2017
Master of Engineering Management -
University of Business And Technology, UBT
Bachelor of Industrial Engineering -
University of Business And Technology, UBT
Personal Information
Nationality: Saudi