Sultan Alzhrani
Jeddah,Alsafwah District Asfan Street
Summary
Knowledgeable support specialist bringing over [10] years experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Network Support Engineer
BinLaden Group - Roaa company
Jeddah, Saudi Arabia
02.2010 - 01.2012
- Proactively monitored and analysed data networks to determine baselines, bottlenecks and forecasts for capacity planning.
- Guided and assisted users with technical issues, improving network performance and usability.
- Maintained production network according to company SLAs to fulfil agreed-upon client specifications.
- Maximised network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
Head of Network Operation Control Center
Jeddah Municipality
Jeddah , Saudi Arabia
12.2012 - Current
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Designed and implemented training to further develop staff based on business goals.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
- Maximised network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Selected and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
- Documented configurations and maintenance details in technical reports and diagrams.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Developed disaster recovery and fault tolerance plans to support data recovery and asset management.
- Secured network systems by establishing and enforcing access control policies.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
Education
Bachelor of Computing and Information Technology - Information Technology
03.2012 - 05.2016
Diploma of Higher Education - Network Administrator
07.2007 - 07.2010
Skills
- Highly motivated with a good interpersonal and presentation skills
- Always keen to take initiative
- Work under pressure
- Look forward to take responsibilities
- Leadership qualities and has ability to work as team leader
- I known knowledge management and professional ethics
- Positive attitude and energetic
- I have good picking power , so I need less time to understand things than others
Additional Information
- Network Access Manage Cisco Identity Service Engine (ISE)
- Developing Network infrastructure .
- Activating and Monitoring Service Provider Circuits IPVPN and DIA .
- Activating Wireless P2P Project .
- Aruba network access manager (ClearPass) .
- Aruba WIFI Mobility Controller .
- HP Network Node Manager .
- HP Network Automation .
- Developing and Organizing Data Centers in HQ and municipality branches .
Certification
- Cyber Security .
- Information Technology Infrastructure Library 4 .
- VMware vSphere: Install, Configure, Manage .
- VMware vSphere: Troubleshooting.
- VMware NSX-T Data Center: Install, Configure, Manage
- General English Program - Level 2 - 72 hours.
- Cisco ENCORE .
- Cisco Advanced Routing and Switching.
- Secure DNS Configuration & Administration (SDCA)- InfoBlox.
- CCNA - Cisco Certified Network Associate
- MCSE - Microsoft Certified Systems Engineer
- PaloAlto NetWork - Traps: Install, Configure and Manage & Deploy and Optimize (EDU-281/285) .
Languages
English
Upper intermediate
Arabic
Native
Timeline
Head of Network Operation Control Center - Jeddah Municipality
12.2012 - Current
King Abdulaziz University - Bachelor of Computing and Information Technology, Information Technology
03.2012 - 05.2016
Network Support Engineer - BinLaden Group - Roaa company
02.2010 - 01.2012
King AbdulAziz University - Diploma of Higher Education, Network Administrator
07.2007 - 07.2010
- Cyber Security .
- Information Technology Infrastructure Library 4 .
- VMware vSphere: Install, Configure, Manage .
- VMware vSphere: Troubleshooting.
- VMware NSX-T Data Center: Install, Configure, Manage
- General English Program - Level 2 - 72 hours.
- Cisco ENCORE .
- Cisco Advanced Routing and Switching.
- Secure DNS Configuration & Administration (SDCA)- InfoBlox.
- CCNA - Cisco Certified Network Associate
- MCSE - Microsoft Certified Systems Engineer
- PaloAlto NetWork - Traps: Install, Configure and Manage & Deploy and Optimize (EDU-281/285) .
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