Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SULTAN HASEN ALZAHRANI

Hail

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

14
14
years of professional experience

Work History

Network Engineer

Almarai Company
11.2023 - Current
  • Collaborated cross-functionally with departments to gather Network requirements to support strategic business needs.
  • Prioritized simultaneous projects to perform effectively under shifting deadlines in fast-paced environment.
  • Managed site visits and conducted inspections to ensure compliance with established Network project specifications.
  • Monitor the performance of the network and troubleshooting any issues that may arise within the network.
  • Collaborated with teams in disaster planning, network backup and recovery process monitoring.
  • Developed comprehensive documentation for network design, configuration standards, and operational procedures.

Technical Support

Australian National Character Check
01.2022 - 06.2022
  • Communicate bugs, software issues and general feedback
  • Provide customers IT Support via Live Chat Support
  • Capacity to deliver high-quality communications
  • Provide customers IT Support via company’s Help Desk Ticketing Systems and Email
  • Provide software improvement suggestions
  • Review applications for compliance
  • Monitor Administrative portals and the company's custom-made software systems

Data Entry and Customer Service Representative

Al Waseela Newspaper
04.2012 - 01.2014
  • Capacity to deliver high-quality communications
  • Responsible for evaluating source documents to locate information needed for each data entry field
  • Specializing in customer satisfaction with forward-thinking strategies
  • Preventing data entry errors such as duplication or data degradation
  • Proficient in organization and time management
  • Working with customers to generate ideas and put forward effective solutions to concerns

Technical Support

College of Telecomm and Electronics, Jeddah
09.2011 - 02.2012
  • Overseeing and repairing computer hardware and software
  • Working alongside students and teachers to fix technological issues
  • Responsible for preparing laboratories prior to exams
  • Effective development skills to increase work performance
  • Professional personal presentation in all circumstances
  • Ensuring targets and deadlines are met

Education

Bachelor of Engineering - Network and Software Engineering (Honours)

University of Canberra
09.2022

Associate Degree of College of Technology - Networking

College of Telecomm and Electronics at Jeddah
03.2012

Skills

  • Demonstrated abilities at analyzing problems and troubleshooting
  • Problem solving
  • Data Analysis
  • Effective communication
  • Infrastructure planning
  • Root-cause analysis
  • Critical thinking
  • Risk assessment techniques
  • Agile methodologies
  • Time management
  • Gantt charts
  • Decision-making

Accomplishments

  • Dean’s Excellence Award, 2021
  • Finalist at the ITS Capstone Project Expo, 2021

Timeline

Network Engineer

Almarai Company
11.2023 - Current

Technical Support

Australian National Character Check
01.2022 - 06.2022

Data Entry and Customer Service Representative

Al Waseela Newspaper
04.2012 - 01.2014

Technical Support

College of Telecomm and Electronics, Jeddah
09.2011 - 02.2012

Associate Degree of College of Technology - Networking

College of Telecomm and Electronics at Jeddah

Bachelor of Engineering - Network and Software Engineering (Honours)

University of Canberra

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SULTAN HASEN ALZAHRANI