SULTAN JAN

Sensory Operations & Panel Management

• Lead the execution of end-to-end sensory sessions, including sample preparation, panelist coordination, session facilitation, data recording, and initial report drafting.
• Monitor panelist attendance, performance trends, and grading consistency, updating individual KPIs to maintain accuracy and reliability.
• Support internal panelist engagement by assisting in recruitment, onboarding, activation sessions, and the TasteMasters sensory training program.
• Ensure sensory room readiness, including booth functionality, sample handling tools, and stock of required materials.

Data Management & Reporting

• Perform data entry and generate routine sensory reports for internal quality checks, shelf-life studies, and project validations.
• Maintain sensory dashboards and trackers covering attendance, grading accuracy, test types, and panelist calibration scores.
• Draft preliminary reports for strategic projects and flag results requiring senior review or sensitive stakeholder communication.
• Ensure accurate documentation, data traceability, and alignment of reporting formats with internal SOPs and audit expectations.

Cross-Functional Collaboration & System Support

• Collaborate with R&D, Marketing, and Sourcing teams to align on sensory test designs, project timelines, and expected deliverables.
• Support the development of new sensory protocols, evaluation formats, and testing methods in coordination with the Sensory Manager.
• Assist in onboarding external panel processes and feature suggestions for system enhancements (e.g., SensFlow usability improvements).
• Cross-trained to provide basic lab coordination or emergency support for physicochemical testing when required.

Quality Operations & Corrective Actions

• Managed end-to-end complaint handling across customer, consumer, and warehouse channels, completing investigations, root-cause analysis, and CAPA implementation.
• Supervised and coordinated product rework activities (re-labeling, sealing, controlled co-packing) to ensure non-conforming products met release standards.
• Conducted on-site physical inspections at customer and warehouse locations to validate product quality, packaging integrity, and complaint resolution.
• Administered review and archiving of Certificates of Analysis (COAs), incorporating accuracy and timeliness into supplier KPIs.

Supplier Oversight & Compliance

• Led qualification and requalification of suppliers, confirming conformity with GoodyCo standards, risk-based evaluation protocols, and documentation readiness.
• Planned and executed supplier audits, drove non-conformance closure, and supported supplier performance improvement plans.
• Coordinated and performed Pre-Shipment Inspections (PSIs) for key suppliers and high-priority projects, verifying product presentation, packaging, and labeling accuracy prior to shipment.
• Oversaw remote production witnessing via internal teams or third-party inspectors, ensuring packaging compliance and deviation reporting before shipment release.

Cross-Functional Collaboration & Strategic Alignment

• Partnered with Procurement, R&D, and Manufacturing to align supplier capabilities with product specifications, operational timelines, and business objectives.
• Integrated quality feedback from audits, COAs, and complaints into supplier reviews and internal quality-improvement initiatives.

Project Leadership & Execution

• Led critical projects across Goody’s core categories and enhancement streams, with a primary focus on project execution, timeline control, and cross-functional delivery.
• Successfully managed the largest New Product Development (NPD) project of 2022, which launched within 8 months and was later awarded Product of the Year KSA 2023.
• Acted as project lead for the launch of a new brand under GoodyCo, overseeing all stages from planning through execution and post-launch closure.
• Maintained tight control over project budgets, resources, and risk mitigation, ensuring adherence to financial targets and forecast accuracy.

Timeline Management & Strategic Milestones

• Owned and maintained the Critical Project Schedule (CPS), ensuring tasks were delivered on time and key milestone cutoffs were consistently achieved.
• Proactively influenced and adjusted timelines in coordination with Marketing, R&D, Supply Chain, and Commercial teams to ensure successful on-shelf launches.

Cross-Functional Alignment & Operational Engagement

• Held a horizontal leadership role as part of Goody’s Operations Engagement initiative, tasked with strengthening communication and alignment across all operational functions.
• Drove collaborative routines and reporting streams to enhance efficiency, reduce silos, and support Goody’s project pipeline from concept to execution.

Training & Onboarding Programs

• Designed and conducted onboarding programs for new hires across multiple levels, ensuring alignment with Amazon’s operational standards, safety protocols, and customer service principles.
• Delivered structured training sessions to frontline and leadership-level employees, covering key performance, safety, and compliance metrics.
• Collaborated with operations leadership to tailor training delivery based on site-specific needs and productivity gaps.

Operational Auditing & Quality Oversight

• Led regular productivity and quality audits, identifying underperforming processes and feeding findings into targeted training and improvement plans.
• Ensured learning metrics and employee progress were tracked, reviewed, and optimized for onboarding retention and ramp-up time.

Internal Communication & Engagement Tools

• Created infographic-style communication materials to refresh operational awareness and spotlight opportunities for performance improvement.
• Supported L&D planning by structuring annual training calendars for different employee levels, focusing on safety, productivity, and continuous improvement.

• Completed a full-time industrial engineering internship within the Manufacturing Excellence division, supporting plant-wide continuous improvement initiatives.
• Applied Lean methodologies including 5S, ECAS, SMED, and SWOT analysis to identify process inefficiencies and contribute to performance optimization efforts.
• Developed visual communication tools and infographics to promote understanding and adoption of CI practices across operational teams.
• Delivered a final project that introduced automated tools for error-proof KPI calculations, enhancing accuracy and standardization in performance reporting.