SULTAN SALEM BINAFIF
Jeddah,Saudi Arabia
Summary
IT professional with extensive experience in Active Directory, DNS, VMware, and networking protocols. Skilled in Software installation, software support, and IT ticketing systems. Proven ability to evaluate systems, implement remote desktop solutions, and manage data backup procedures. Committed to optimizing IT infrastructure and enhancing organizational efficiency.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Information Technology Specialist
Petro Rabigh (Contractor)
Jeddah, Saudi Arabia
07.2023 - 10.2025
- Delivered technical support to over 300 users monthly, resolving hardware and software issues efficiently.
- Reduced average troubleshooting time by 30% through implementation of efficient ticketing systems.
- Monitored and supported 100 end-user devices using specialised IT tools for optimal performance.
- Trained end-users on IT tools and cybersecurity best practices to enhance organisational security culture.
- Managed user access and troubleshot SAP applications, improving user experience.
- Collaborated with IT team members to document solutions and enhance support workflows.
- Managed complex IT projects, improved efficiency.
- Assisted end-users to enhance their understanding of software applications.
- Provided proficient 2nd Line in-house support for diverse IT challenges.
Education
Bachelor of Science - Information Technology
Saudi Electronic University
Jeddah, Saudi Arabia 08.2021 - 05.2025
Skills
- Problem Solving
- Active Directory
- Analytical Thinking
- Effective Communication
- Team Collaboration
- Time Management
- Prioritization
- Customer Service
- User Training
- Adaptability
- Continuous Learning
- Network Configuration
- Troubleshooting
- TCP/IP
- DNS
- DHCP
- System Administration
- Windows
- SAP Support
- User Access Management
- Roles
- Basic Configuration
- Cybersecurity Fundamentals
- Best Practices
- Virtualisation Tools
- IT Help Desk
- Ticketing Systems
- Technical Documentation
- Reporting
- Microsoft office suite proficiency
- IT help desk services
- IT ticketing systems
- Operating systems knowledge
- Cultural awareness
Certification
Cisco Certified Network Associate CCNA – Completed [2023] — Comprehensive certification covering network fundamentals, IP connectivity, routing and switching, network security, and troubleshooting. Demonstrated ability to configure, manage, and optimize network infrastructures to ensure reliable and secure communication.
Accomplishments
- Managed and closed over 500 IT support tickets per month, consistently achieving a 95% satisfaction rating.
- Implemented SAP modules, increasing system usability and user efficiency by 40%.
- Conducted regular system audits to ensure compliance with internal IT policies and external data protection regulations (e.g., GDPR, HIPAA).
- Optimized ticketing workflows, resulting in a 30% improvement in troubleshooting speed and resolution efficiency.
- Applied advanced diagnostic techniques, reducing average troubleshooting time by 25%.
- Recognized and certified by the Vice President for the successful completion of over 1,500 computer installations, supporting enterprise-wide IT deployment efforts.
Timeline
Information Technology Specialist
Petro Rabigh (Contractor)
07.2023 - 10.2025
Bachelor of Science - Information Technology
Saudi Electronic University
08.2021 - 05.2025