Sultan Y Basonbul
Credit Controller
Jeddah
Summary
A competent and committed Credit Control Senior Specialist with over 20 years of experience in the telecom industry. Possesses in-depth knowledge of developing, implementing, and maintaining efficient and professional credit control frameworks. Highly skilled in analyzing customer behavior, monitoring credit limit exposure, and designing advanced dashboards using Power BI for senior management. Adept at reviewing and enhancing credit policies, responding to audit observations, and driving compliance with business rules. Demonstrates a consistent track record of applying best practices to improve credit efficiency, reduce risk, and optimize collections — all while meeting tight deadlines and budget constraints. Now seeking to contribute expertise to a forward-thinking organization offering strong opportunities for growth and advancement.
Overview
20
20
years of professional experience
7
7
Certifications
Work History
Credit Control Sr. Specialist
Mobily
04.2025 - Current
- Credit Limit Monitoring and Compliance.
- Customer Behavior and Payment Commitment Analysis.
- Dashboard Design and Data Visualization (Power BI)
- Policy Review Based on Audit Observations.
- Operational Support and Cross-Functional Collaboration.
- Ensure Mobily products meet credit control policy.
- Responsible for analysis, decision-making and actions.
- Keep the targets driven from KPI's
- A consistent track record of successfully implementing best business practices that improve efficiency, reduce operating costs, and increase productivity, all within tight time scales and budget.
- Ability to view and analyze data
- Proficiency in office work and reporting
- Ability to manage 'A' team
- Systems: SIEBEL, CRM, Fraud Management System, SUBEX, SIMAH PRO, NAFITH
Credit Control Senior Lead Officer
Etihad Etisalat (Mobily)
04.2019 - 03.2025
- Achieve the required results from Credit Management according to definite objectives.
- Working as front-line in order to reducing the bad debts, which lead to protect & save company revenues in addition to avoiding risks.
- Customer focus: protect customer from misuses and high usage, which cause reached to huge amounts effects on his ability on paying dues/bad debts, thus avoid of risks.
- Control the damages as prevent fraudulent activity by monitoring fraud cases, monitoring customer usage behavior and analysis them to minimize risks which can pose a threat to the company.
- Controlling Customer Credits & Roaming.
- Reviewing and validating the extra tasks for the credit team, prepare a summary for credit control management in a monthly basis.
- Responsible for checking and validating all the devices that were issued without an EPN, working on coordination with a team of quality sales and documentation, prepare a summary for credit control management in monthly basis.
- Mentoring the customers inquires that related to SIMAH Complaints, Resolve disputed issues and work on settlements with the Finance and Legal departments.
- Ensure Mobily products meet credit control policy.
- Dealing with international Roaming partners regarding abnormal usage parts to take action on spot. And Mobily local partner (Lebara).
- Responsible for analysis, decision-making and actions. With a low level of supervision.
- Keep the targets driven from KPI's
- A consistent track record of successfully implementing best business practices that improve efficiency, reduce operating costs, whilst increasing productivity, all to tight time scales and within budget.
- Looking to join a reputable organization that offers excellent opportunities for progression and development.
- Ability to view and analyze data
- Proficiency in office work and reporting
- Ability to manage 'A' team
- Systems: SIEBEL. CRM, Fraud management system. SUBEX, SIMAH PRO.
Credit Control Senior Specialist Officer
Etihad Etisalat (Mobily)
04.2018 - 03.2019
Credit Control Principal Officer
Etihad Etisalat (Mobily)
08.2007 - 03.2018
Call Center Representative
Etihad Etisalat (Mobily)
06.2005 - 07.2007
Education
bachelor's degree - business administration (HR Management)
King Abdulaziz University
04.2011
Skills
- Proficiency in Microsoft Office programs
- Analytical thinking
- Ability to negotiate
- Ability to create plans for appropriate goals
- Planning and organizing
- Ability to view and analyze data
- Proficiency in office work and reporting
- Ability to manage 'A' team
- SIEBEL CRM
- Fraud management system SUBEX
- SIMAH PRO
- Data visualization using Power BI
Certification
2018,Certificate of Appreciation from Mobily
Personal Information
Date of Birth: 1985-12-06
Training
- 2009, Creative Problem Solving & Decision Making Workshop - Focus on Risk Management Skills
- 2009, Rebranding Mobily Values - Progressive, Respectful, Energetic and Successful
- 2009, Mobily Values Program
- 2010, Surviving Through Time and Stress Management Program
- 2011, End to End Process for Collection
- 2012, 40 hours (level 4) general English course at Princeton English Academy
- 2012, Service Transformation for Excellent Performance
- 2014, Achieving peak excellence
- 2014, Organizational commitment & adaptability
- 2017, Content & blogging writing
- 2018, Presentation skills
- 2019, Accounting for non-accountants
- 2021, Managing the Collections and Credit Control Team
- 2025,Data Visualization Techniques
- 2025, Introduction to Data Analytics
Timeline
Credit Control Sr. Specialist
Mobily
04.2025 - Current
Credit Control Senior Lead Officer
Etihad Etisalat (Mobily)
04.2019 - 03.2025
Credit Control Senior Specialist Officer
Etihad Etisalat (Mobily)
04.2018 - 03.2019
Credit Control Principal Officer
Etihad Etisalat (Mobily)
08.2007 - 03.2018
Call Center Representative
Etihad Etisalat (Mobily)
06.2005 - 07.2007
bachelor's degree - business administration (HR Management)
King Abdulaziz University
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