Sultan A Al Rakah

Leads and manages the day-to-day operations of collection activities and functions with focus on Governmental & Commercial and Housing and Residential segment while ensuring alignment of processes with NWC Corporate Strategies and Plans.

Resolves all complaints related to collection,

Resolves all customer request related to collection, payment refund, wrong payment, etc.

Monitors illegal re-opening and coordinate with Violation department for imposition of penalties.

Human Capital Management : Managing and overseeing the human capital programs including organization development, transformation, process digitalization and integrations, compensation and benefits , payroll, leave management, performance and talent management, change management, training and development, talent acquisition, HR policy compliance and ERP systems, and government relations.

Human Capital Management : Managing and overseeing the human capital programs including organization development, transformation, process digitalization and integrations, compensation and benefits , payroll, leave management, performance and talent management, change management, training and development, talent acquisition, HR policy compliance and ERP systems, and government relations. Supply Change Management : Managing and overseeing vendor management process including vendor pre-qualification & performance, materials/inventory performance, material demand & fulfillment planning, and managing procurement and contracts process for operation & maintenance and projects. General Services & Facility Management : Managing and overseeing fleet management including transportation, vehicles /outer/equipment workshops , building services management including building maintenance and services contracts, managing office services including facility services, mail and archiving, property and insurance.

Safety & Security Department : Develop and implement security policies and procedures.
Preparing budgets for security and safety operations and controlling expenditures.
Develop an emergency and alarm response plan and ensure its implementation.
Supervising the equipping of buildings with security equipment such as cameras and firefighting systems.
Review reports on incidents and violations.
Ensure the investigation and resolution of problems related to security and protection.
Preparing and building periodic reports for the department on security and safety levels.

Follow up the examination of reports, documents, financial records, final accounts, contracts and agreements concluded in terms of their validity and regularity, identify defects and misuse, and ensure the effectiveness and accuracy of the activities of organizing and preserving documents related to internal audits to ensure ease of retrieval and utilization. Conducting the necessary investigations when needed and controlling the attendance and departure process for employees.

• Organized and updated schedules for executives.
• Coordinated travel arrangements and bookings for executive staff.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled confidential information in professional manner.
• Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
• Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
• Answered high volume of phone calls and email inquiries.

• Collaborated with department heads to identify key performance indicators, enabling efficient monitoring of employee progress towards goals.
• Conducted salary benchmarking studies to establish competitive compensation structures, attracting top talent to the organization.
• Enhanced company culture with the implementation of employee engagement initiatives and team-building activities.
• Optimized HR processes through the introduction of innovative software solutions, reducing manual workload and increasing data accuracy.
• Negotiated favorable contracts with external vendors for various HR services such as recruitment, benefits administration, and training programs.
• Organized job fairs and campus events to generate interest in available opportunities within the organization.
• Led internal training sessions on interview techniques and best practices for hiring managers in order to improve overall candidate assessment processes.
• Recruited talented, diverse and qualified candidates for employment.

• Demonstrated adaptability and resilience during company transitions or restructuring efforts by maintaining consistent performance levels while assisting colleagues through changes.
• Elevated team performance standards by serving as a reliable resource for colleagues seeking assistance with various tasks or projects within the organization.
• Championed employee professional development by identifying relevant training opportunities and advocating for their inclusion in departmental budgeting considerations.
• Contributed to strategic decision-making by conducting research, preparing reports, and presenting findings during high-level meetings.