Sultan Muhammad Nawaz Bhatti

· Developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.

· Drive the planning and execution of the commercial strategy and activity through supporting the Revenue Management team, Sales, Catering and Events, Marketing, E-commerce, and Public Relations teams, through working effectively with area support teams. F&B commercial activities, shared responsibilities with the F&B Manager, Director of Operations and GM

· Assist in leading all proactive day-to-day sales activities, with a focus on building long-term, value-based customer relationships that enable the achievement of sales objectives.

• Developing revenue strategies via all sources for various segments including Hotel Direct, Internet, OTAs, Wholesalers and Global Distribution Systems (GDS), YOY growth of RGI.
• Oversee, train & mentor the hotel revenue management team to maximize rooms, meetings, and events revenue by effectively administering revenue optimization techniques, analyzing revenue opportunities, and
• Preparation of yearly budget, monthly forecast make sure market share is being achieved.
• Use to look after overall operation of the hotels and conduct daily briefings in the absence of the general manager of the hotel also responsible for all types of activities in the hotel.

· Proposing strategies for the development of the travel agency, maintaining the financial account details, facilitating the customers in the booking of tickets and accommodation arrangements

· Managing the travel agency’s work activities and devising new tour and travel plans and packages.

· Liaising with travel partners, including airlines and hotels.

• Implemented dynamic pricing strategies that responded to real-time market conditions, maximizing profit margins in a competitive environment.
• Controls rooms inventory, Preparation of yearly budget and monthly forecast, YOY RGI growth.
• Analyzed historical data to identify patterns and opportunities for improvement, driving continuous process enhancements within the organization.
• Presented complex financial data clearly and concisely during executive-level meetings, informing stakeholders about key performance metrics and areas requiring strategic attention.
• Developed annual budgets based on accurate revenue projections, balancing investment priorities with fiscal responsibility.

· Joined as sales manager then transferred to revenue management.

· leading the revenue management meetings, set the strategy to maximize the overall revenue of the hotel.

· Mentor and trained the team to up selling the rooms, prepared LSOPs to meet the job needs.

· Preparation of weekly and 14-day rooms forecast, input and projections at rate strategy.

· Prepare 30-, 60-, and 90-day forecasts, controls rooms inventory, preparation of yearly budget. launching promotion on GDS and online channels as needed.

· Managing the reservation department and group bookings, made sure YOY RGI growth.

· Worked as a reservation in charge for all kinds of daily operations.

· Preparing groups and individual reservations

· Worked on Holidex to update the points and inventories for priority club members.

· I was responsible for maintaining the reservation department.

• Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
• Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
• Organized documents for company communication, travel vouchers, and payment services.