Sumair Shaik
Al Jubail,Saudi Arabia
Summary
Experienced professional with a proven track record in managing complex port-side and yard operations, including material logistics, vessel coordination, crew changes, and permit compliance. Demonstrates exceptional communication skills with a strong emphasis on safety, operational efficiency, and meeting critical deadlines. Proficient in cross-functional collaboration to ensure seamless operational continuity in high-pressure environments.
Overview
7
7
years of professional experience
4036
4036
years of post-secondary education
Work history
Operations Supervisor - Marine Division
Offshore fabrication Company
Ras Al Khair
02.2025 - 05.2025
- Supervise daily operations in yard, ensuring smooth material receipt and loading onto vessels.
- Coordinate port-side logistics for port call requirements.
- Liaise with vessel captains, port authorities, and internal teams to align on operational needs/ tasks.
- Arrange and manage necessary permits for cargo movement and port access.
- Monitor material tracking and ensure accurate documentation for billing and invoicing.
- Facilitate communication across ground team, marine crews, and administrative units for seamless operations.
- Ensure compliance and safety standards and port logistics regulations.
Operations Coordinator
Gulf Agency Company (GAC)
Al Jubail, Saudi Arabia
09.2021 - 07.2024
- Arrange necessary formalities for inward/outward clearance, hot work permit, material gate passes and transportation to and from port accordingly. (Jubail, Ras Al Khair, Khafji)
- Regular communication with port authorities, stevedores for efficient operations.
- Control all crew embarkation/disembarkation formalities.
- Make the necessary arrangements for crew/clients (accommodation, transportation, and health related matters).
- Verify the accuracy of submitted documents and ensure that weekly and monthly reports are submitted on time.
- Ensure that accurate billing instructions are given to the billing team.
- Ensure that accurate billing instructions are given to the billing team. Achieve customer satisfaction by delivering complete solutions in a timely manner.
Customer Service Representative
TNT - FedEx
Dammam
02.2018 - 12.2018
- Handling escalated/priority shipments in an efficient manner, to provide assistance to customers on delivery information and resolutions to service complaints.
- Assisting customers to provide pre‑arrival clearance paperwork and secondary paperwork for shipments held after inspection such as SABER, SASO and CITC.
- Handling major customers and maintaining databases for all the customers.
- Coordinating with operations team for proactive and timely clearance and departure of the shipments.
Returns Processor
TNT - FedEx
Dammam
12.2018 - 04.2020
- Coordinating with clearance department and customs to obtain return approvals for shipments which have failed clearance.
- Preparing return paperwork, generating return AWB and preparing for customs inspection.
- Quality assessment of the physical shipment prior to customs inspection and return.
- Contacting origin/shipper to resolve undeliverable shipments, shipments with missing information.
- Providing deadline in order to return/destroy the shipments.
Warehouse Specialist
TNT / FedEx
Dammam
04.2020 - 03.2021
- Monitor failures occurred in each shift and provide a report based on delays.
- analyze data of the total volume received, provide report that suggest problem areas and check if action has been taken.
- Follow up with clearance team for delays and commitments. Monitoring FedEx visibility system to check if every shipment is updated with accurate codes.
- Providing customs with manifest of total shipments moving for inspection and accounting for shipments being seized or held for further requirements.
Education
International Indian School
DammamBachelor of Commerce -
Anwar Uloom College
hyderbad, IndiaSkills
- Flexibility and Adaptability
- Strategic Planning
- Initiative and Problem-solving Abilities
- Logistics control
- Proactive communication
- Multitasking mastery
Personal Information
- Date of birth: 04/23/95
- Nationality: Indian
Languages
Hindi
Native
English
Fluent
Arabic
Elementary
Affiliations
- journaling
- Health& Fitness
Timeline
Operations Supervisor - Marine Division
Offshore fabrication Company
02.2025 - 05.2025
Operations Coordinator
Gulf Agency Company (GAC)
09.2021 - 07.2024
Warehouse Specialist
TNT / FedEx
04.2020 - 03.2021
Returns Processor
TNT - FedEx
12.2018 - 04.2020
Customer Service Representative
TNT - FedEx
02.2018 - 12.2018
International Indian School
Bachelor of Commerce -
Anwar Uloom College
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