Sumanjit Kaur
Salisbury
Summary
Dynamic IT Business Analyst with proven expertise at National Hope Care Services Pty Ltd in requirements gathering and stakeholder management. Successfully implemented cost-effective IT solutions, enhancing organizational performance and user satisfaction. Adept at risk assessment and fostering collaboration, driving innovative strategies to optimize workflows and support business objectives.
Overview
2
2
years of professional experience
Work History
IT- Business Analyst
National Hope Care Services Pty Ltd
01.2024 - Current
- Assisted in the selection and acquisition of suitable hardware/software tools based on the needs of the organization.
- Implemented security measures to safeguard sensitive information while maintaining compliance with regulatory requirements.
- Provided expert consultation on best practices for IT systems usage, enabling clients to achieve their goals more efficiently.
- Reduced costs with thorough evaluation of existing systems and implementation of cost-effective upgrades.
- Collaborated with cross-functional teams to deliver comprehensive IT solutions, resulting in improved organizational performance.
- Improved business processes by analyzing system requirements and implementing IT solutions.
- Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.
- Maximized end-user satisfaction through diligent troubleshooting, ensuring timely resolution of technical issues.
- Continuously researched emerging IT trends to stay current with industry developments and recommend innovative solutions for business challenges.
- Optimized workflow by identifying bottlenecks and recommending process improvements, driving greater productivity.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Intern
History Trust of South Australia
09.2023 - 01.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Contributed to risk assessment activities by identifying potential issues and suggesting mitigation strategies.
- Used both qualitative and quantitative analysis techniques frequently.
- Assisted in data analysis and interpretation to support business decision-making processes.
- Collaborated with cross-functional teams to gather, analyze, and document business requirements.
- Developed detailed reports for management, providing insights into project progress and potential opportunities.
- Reviewed system documentation for accuracy, consistency, and adherence to best practices.
- Evaluated vendor proposals against established criteria for quality assurance purposes during procurement processes.
Education
Professional Year -
Performance Education
Adelaide, SA01-2024
Master of IT- Business Analysis - Information Technology
Charles Sturt University
Melbourne, VIC06-2022
Bachelor of Computer Science Engineering - Computer Science
Rayat Group of Institutions
Ropar, India04-2019
Skills
- Functional specifications
- User acceptance testing
- Requirements gathering
- Stakeholder management
- IT risk management
- Teamwork and collaboration
- Excellent communication
- Adaptability and flexibility
- Risk assessment
- Customer support
Timeline
IT- Business Analyst
National Hope Care Services Pty Ltd
01.2024 - Current
Intern
History Trust of South Australia
09.2023 - 01.2024
Professional Year -
Performance Education
Master of IT- Business Analysis - Information Technology
Charles Sturt University
Bachelor of Computer Science Engineering - Computer Science
Rayat Group of Institutions
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