Summer Li
Adelaide / Hong Kong
Summary
Detail-oriented and reliable professional with hands-on experience in administrative support, customer service, and office coordination. Previously served as a secretary to an Executive District Director at AIA, where I managed schedules, handled confidential documentation, and maintained smooth daily operations. Strong communication and organizational skills developed through roles in education, retail, and event support. Adept at multitasking, handling inquiries, and supporting team efficiency in dynamic environments. Currently seeking a secretary position to contribute strong administrative expertise and a proactive work ethic to a professional team.
Overview
7
7
years of professional experience
Work History
Sales Associate
Pop Frenzy
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Front of House Employee
Paper Tiger
03.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Secretary
J Wong & Co. - AIA
06.2021 - 02.2022
- Maintained daily report documents, memos and invoices.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Provided administrative and clerical support to the Executive District Director and Advisor, ensuring smooth day-to-day operations.
Student Ambassador
Kaplan
02.2018 - 02.2020
- Represented the university at education expos, providing prospective students and parents with accurate information on entry requirements, alternative pathways, and admission procedures.
- Delivered guest talks to future students on adapting to university life, sharing personal experiences, and participating in Q&A sessions to address concerns.
- Performed administrative tasks including data entry, follow-up communications with offer-holders, and assisting with event coordination.
- Acted as a liaison between future students and university departments to support enrollment decisions and enhance student engagement.
Education
Bachelor of Arts - Major in Psychology, Minor in Management
University of Adelaide
Adelaide, SA09-2025
High School Diploma -
University of Adelaide College
Adelaide 07-2019
No Degree - IGCSE
Yew Chung International School
Hong Kong 08-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Conflict management
- Multitasking
Languages
English
Full Professional
Chinese
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Korean
Professional Working
Interests
- Pilates
- Enjoy hobbies that combine physical activity with outdoor exploration
- Team Sports
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
Timeline
Sales Associate
Pop Frenzy
08.2024 - Current
Front of House Employee
Paper Tiger
03.2024 - Current
Secretary
J Wong & Co. - AIA
06.2021 - 02.2022
Student Ambassador
Kaplan
02.2018 - 02.2020
Bachelor of Arts - Major in Psychology, Minor in Management
University of Adelaide
High School Diploma -
University of Adelaide College
No Degree - IGCSE
Yew Chung International School
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