SUNIL KUMAR
Riyadh,Saudi Arabia
Summary
Enthusiastic Assistant Manager with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Offering strong foundation in leadership, team collaboration, and problem-solving. Knowledgeable about customer service, conflict resolution, and time management. Ready to use and develop communication, organisational, and decision-making skills in Assistant Manager role.
Hard-working Assistant Manager with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Assistant Manager
Jareed Hotel
Riyadh, Saudi Arabia
01.2023 - Current
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Prevented cross-contamination by sanitising utensils and surfaces.
- Handled high volume calls to address customer inquiries and concerns.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Kept appropriate stock levels to match expected demand.
- Analysed reporting to reconcile transactions, accounts and ledgers.
- Served customers to drive sales and deliver top-quality experiences.
- Supported team by demonstrating respect and willingness to help.
- Improved customer service by implementing new procedures and protocols.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Handled stock control duties diligently preventing overstocking or shortages.
- Created and maintained displays and signs.
- Used Microsoft Word and other software tools to create documents and clear communications.
Food and beverage supervisor
Jareed Hotel
Riyadh, Saudi Arabia
01.2022 - 01.2023
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Delivered functions and events to required standards in collaboration with events coordinator.
- Planned staffing levels based on evolving service demands.
- Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Oversaw food preparation and production standards by implementing high quality control measures.
Chef de rang
Irori Restaurant
Riyadh, Saudi Arabia
06.2019 - 06.2021
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Increased order value by upselling sides, drinks and desserts.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Food and beverage attendant
Nino Restaurant
Riyadh, Saudi Arabia
05.2016 - 08.2018
- Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
- Prepared beverages according to recipe guidelines for consistent taste.
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Set tables correctly and uniformly, enhancing aesthetic value of the dining room.
- Ensured high-quality food presentation with careful attention to detail.
Commis chef
Holiday Inn Ranjit Avenue
Amritsar, INDIA
01.2014 - 01.2016
- Prepared ingredients for head chef to ensure efficient service.
- Assisted in large-scale catering events, ensuring successful execution.
- Periodically cleaned kitchen stations in line with sanitation regulations.
- Managed waste efficiently to minimise restaurant costs.
- Complied with food safety regulations.
- Improved kitchen efficiency by maintaining a clean and organised work area.
- Cooked and presented dished in line with standardised recipes.
Education
Bachelor of Science - HMCTT
Heritage College
India 03.2011 - 03.2013
Associate of Science - PCM
High Secondary School
India 03.2008 - 03.2010
Skills
- Hiring and training
- Food hygiene regulations
- Staff scheduling
- Pre-shift meeting facilitation
- Proactive initiative
- Operational management
- Menu change communications
- Creativity and innovation
- Scheduling
- Kitchen staff coordination
- Customer relationship building
- Process optimisation
- Staff mentoring
- Operational support
Timeline
Assistant Manager
Jareed Hotel
01.2023 - Current
Food and beverage supervisor
Jareed Hotel
01.2022 - 01.2023
Chef de rang
Irori Restaurant
06.2019 - 06.2021
Food and beverage attendant
Nino Restaurant
05.2016 - 08.2018
Commis chef
Holiday Inn Ranjit Avenue
01.2014 - 01.2016
Bachelor of Science - HMCTT
Heritage College
03.2011 - 03.2013
Associate of Science - PCM
High Secondary School
03.2008 - 03.2010
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