Participated in team-building activities to enhance working relationships.
Increased customer satisfaction by resolving issues.
Led projects and analyzed data to identify opportunities for improvement.
Managed team of employees, overseeing hiring, training and professional growth of employees.
Librarian
MNIT JAIPUR
Jaipur
06.2019 - 06.2020
Drove expansion of library collections and programs in response to student and faculty needs and special requests.
Researched, planned and set up attractive and informative library exhibits.
Gathered and utilized diverse technologies for modern and more effective education.
Instructed students on research techniques and use of online resources.
Customer Experience Executive
Navlakha Mahal Trust
Udaipur
01.2018 - 12.2018
Maximized employee engagement by creating multiple contests to inspire associates to perform to measurable goals.
Built customer confidence by actively listening to concerns and giving resolutions.
Collaborated with internal stakeholders to close gaps and improve customer experience.
Trained and motivated new associates on daily routines to sustain business productivity.
Sales Consultant
Wheel Coaching
Udaipur
01.2015 - 12.2017
Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Created detailed sales presentations to communicate product features and market data.
Maximized customer retention by resolving issues quickly.
Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Education
High School Diploma -
Pusa Girls High School
Pusa Smastipur Bihar
01.1999 - 12.2000
Intermediate -
Siddhartha Mahila Collage
Patna Bihar
01.2000 - 12.2002
Bachelor of Arts -
IGNOU University
Udipur
01.2009 - 12.2012
Master of Arts -
M.L.S.U Udaipur
Udaipur
01.2012 - 12.2013
B.LIB.I.SC -
M.L.S.U Udaipur
Udaipur
01.2018 - 12.2019
M.LIB.I.SC -
M.L.S.U Udaipur
Udaipur
01.2019 - 12.2020
Skills
To reach the pinnacle of success with strong determination optimistic, hard working and professional attitude To gain Practical experience and aim insight in to working of a professionally managed organizationwhere my education,talent and experience can be utilized and expended