Suranga Ranawaka
Ingle Farm
Summary
Results driven insurance and claims professional with 11+ years of experience in customer service, claims management, risk assessment, and financial lines insurance. Proven ability to manage complex portfolios, streamline claims processes, and build strategic relationships with banks and brokers.
Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Overview
14
14
years of professional experience
Work History
Team Member
Coles Super Market
07.2023 - Current
- I assist customers, restock shelves, and manage inventory to maintain efficient store operations.
- Working in a fast-paced environment, I collaborate with team members to meet customer needs and uphold store standards
Mortgage Broker Assistant
Kadalle Mortgage Brokers
04.2023 - 06.2023
- Work with new and existing clients to collect information required to work through their finance options, providing regular updates during the application and settlement process.
- Assist existing clients with any maintenance requests on their existing loan accounts.
- Work with lenders to ensure they have all the information required to progress applications and maintenance requests effectively.
- Liaise with stakeholders to ensure they are updated regularly on their clients' loan application status.
Assistant Portfolio Manager (Financial Lines)
Sri Lanka Insurance Corporation (General)
03.2021 - 03.2023
- Establish and develop strategic partnerships with financial distributors, including banks and insurance brokers, to achieve sales targets.
- Supervise and manage SLIC underwriting officers and service counters at banks and insurance broker offices.
- Provide expert guidance on complex, high-value commercial insurance risks and customized insurance solutions.
- Foster strong relationships with banks, brokers, and insurers while ensuring seamless collaboration between underwriting, claims, legal teams to resolve complex insurance matters.
- Manage policy renewals and oversee the insurance portfolio, ensuring client retention, risk assessment and sustained portfolio growth.
- Work closely with Bank, broker partners and customers to manage claims from lodgment to settlement, ensuring a smooth end-to-end process.
- Oversee the administration of complex insurance claims, ensuring compliance with company policies and customer service standards.
Account/ Marketing Executive (Financial Lines)
Sri Lanka Insurance Corporation (General)
06.2016 - 02.2021
- Achieve sales targets for assigned accounts by fostering strong relationships and identifying new opportunities.
- Monitor sales performance for assigned accounts, adjusting strategies as needed to meet targets.
- Manage policy renewals, ensure customer retention, and maintain strong relationships with stakeholders.
- Oversee insurance claims from prioritization to settlement, ensuring timely resolution and proper documentation.
- Coordinate claims efficiently by working with claimants, repairers, loss adjusters and third parties.
- Contribute to improving claims efficiency, streamlining workflows, and reducing operational risks.
- Assist banks, brokers, and policyholders through the claims process, providing documentation support and maintaining accurate records.
Sales Officer (Financial Lines)
SLIC
11.2013 - 05.2016
- Find new business opportunities in the financial lines insurance sector.
- Build and maintain strong relationships with clients to improve satisfaction and retain business.
- Meet sales targets by effectively selling and closing insurance policies.
- Keep up with industry trends and competitor products to offer the best solutions to clients.
- Work with underwriting and claims teams to ensure smooth service and report sales performance to management.
Customer service officer (Business Retention)
SLIC
06.2011 - 11.2013
- Contact existing policyholders to ensure continued satisfaction with their life insurance coverage.
- Identify potential issues that may lead to policy cancellations and address them proactively.
- Provide information on policy benefits, terms, and any changes to encourage customer retention.
- Work closely with sales and claims teams to enhance the overall customer experience and retention.
Education
Tier 2 Compliance - General Insurance
Kaplan Professional
Adelaide, SA09-2025
Master of Business Analytics -
Kaplan Business School
02-2025
Master of Business Administration - undefined
Cardiff Metropolitan University
12.2017
BA (Hons) - International Business Management
Teesside University
12.2015
Post Graduate Diploma - Marketing
Sri Lanka Institute of Marketing
12.2014
Skills
- Claims Management
- Policy Renewal & Documentation
- Insurance Portfolio Management
- Risk Assessment & Underwriting
- Microsoft Office / Excel/ Power BI / Tableau
- Teamwork and collaboration
- Sales expertise
- Account management
- Customer Service & Retention
- Compliance & Regulatory Knowledge
- Customer service
- Positive attitude
Accomplishments
- Supervised team of 6 staff members.
- Collaborated with team of 10 in the development of Seylan bank Claim management Project.
Profile Snapshot
- Team Member, Coles Supermarket, SA, - July 23 - Present
- Mortgage Broker Assistant, Kadalle Mortgage Brokers, SA, - April 23 - June 23
- Assistant Portfolio Manager (Financial Lines), SLIC (General), - March 21 - March /23
- Account Executive (Financial Lines), SLIC (General), - June 16 - February 21
- Sales Officer (Financial Lines), SLIC (General), - November 13 - May 16
- Customer Service Officer (Business Retention), SLIC (Life), - June 11 - June 13
Languages
English
Full Professional
Sinhalese
Native or Bilingual
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Road Trips
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Team Member
Coles Super Market
07.2023 - Current
Mortgage Broker Assistant
Kadalle Mortgage Brokers
04.2023 - 06.2023
Assistant Portfolio Manager (Financial Lines)
Sri Lanka Insurance Corporation (General)
03.2021 - 03.2023
Account/ Marketing Executive (Financial Lines)
Sri Lanka Insurance Corporation (General)
06.2016 - 02.2021
Sales Officer (Financial Lines)
SLIC
11.2013 - 05.2016
Customer service officer (Business Retention)
SLIC
06.2011 - 11.2013
Master of Business Administration - undefined
Cardiff Metropolitan University
BA (Hons) - International Business Management
Teesside University
Post Graduate Diploma - Marketing
Sri Lanka Institute of Marketing
Tier 2 Compliance - General Insurance
Kaplan Professional
Master of Business Analytics -
Kaplan Business School
Similar Profiles
Suranga RanawakaSuranga Ranawaka
Team Member at Coles Super MarketTeam Member at Coles Super Market
Achyut MallaAchyut Malla
Fresh Convenience Team Member at Woolworths Super MarketFresh Convenience Team Member at Woolworths Super Market
Gobinda SikderGobinda Sikder
Store Manager at Coles SupermarketStore Manager at Coles Supermarket
Jessica WegnerJessica Wegner
Cleaning Supervisor at Millennium Hi-Tech GroupCleaning Supervisor at Millennium Hi-Tech Group
RAHUL JANGIDRAHUL JANGID
Team Member at OTRTeam Member at OTR