Suri Nawal
Hyderbad
Summary
Dynamic Customer Service Representative with a proven track record at Kia Motors, excelling in client support and effective listening. Enhanced customer loyalty through empathetic conflict resolution and strong product knowledge, achieving high retention rates. Detail-oriented and analytical, I consistently deliver satisfactory outcomes while managing high-stress situations with professionalism.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Kia Motors
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
Botony And Computer Science
Rainbow
Mahabubnager04-2025
Skills
- Client support
- Effective listening
- Analytical reasoning
- Detail-oriented data management
Timeline
Customer Service Representative
Kia Motors
01.2024 - Current
Botony And Computer Science
Rainbow
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