Bandar Al-Suwaiheb

• Leading implementation and delivery of various telecom products and services, ensuring on-time and on-budget completion while maintaining high-quality standards.
• Act as the single B2B point of contact for all B2B services' technical requests with STC Tech & Ops, including internal systems, and customer channels.
• Managing In-House CR Releases/Deployment in Production.
• Among the achievements of 2023.. Managed more than 92 CR's .. (88% Succeeded and Deployed).
• Identify opportunities to improve internal operations through digitization, define B2B's digital transformation roadmap, and lead/ monitor its implementation.
• Staying updated on industry trends and innovations, leveraging cutting-edge knowledge to provide clients with unparalleled solutions and services.
• Managed New Product Development (NPD) processes within the section to facilitate successful trials and product launches.
• Creating templates, SLA and supporting the organization in driving and delivering CR's consistently and efficiently.
• Managing BA's ,PM's and QA team to analyze and coordinate all requests.
• Managing stakeholders and coordinating across functions.
• Work closely with the business (Sales, Marketing, Finance, Logistics …) on high-impact business projects, which could involve a strategy approach.
• Following Agility Process to accept any Change Request.
• Ensure smooth functioning of project operations and compliance CR's delivery schedules and other SLA parameters.

• Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
• Developed statement of work for product classification contract and devised sourcing strategy to maintain costs and clarify service expectations.
• Managed scopes and deadlines using different project management methods.
• Delivered projects on time and under budget through strict implementation and cost controls.
• Negotiated with suppliers to reduce costs.
• Manage IT projects by defining, managing, and directing the needed IT end-to-end PMO work effort, which includes leveraging best practices and techniques.
• Handle requirement gathering, technology/product evaluation selection, project plan creation and execution of projects.
• Collaborate with internal audit & Risk management to drive appropriate IT controls and support them to ensure compliance and accuracy of the established controls.
• Set the department's goals and objectives and ensure the cascading of such to reporting sections and guide their achievement.
• Projects and Achievements:

- Customer refund payment.

- Customer Behavior (T-leaf) Portal and App.

- EBU iStatement.

- Epayment Channel.

- SIM replacement through Digital Channels.

- Applying fingerprint in EBU digital channels.

- MySTC Business Portal.

- MySTC Business App.

- SMS Gateway Portal.

- Video Bill.

• Manage more than 15 application projects in (IOS, Android, Windows and BlackBerry)
• Collaborated with stakeholders to define project scope, objectives, and deliverables.
• Implemented change management processes to adapt to evolving project requirements.
• Plan, schedule, and track project timelines and milestones using appropriate tools.
• Monitor the status of projects and communicate with Management on an ongoing basis.
• Prepare project status reports, analyze results, and troubleshoot problem areas.
• Coordinate and facilitate delivery of project objectives.
• Ensures IT quality standards with all applications and websites.
• Plan and execute social media initiatives.
• Content & E-Services Identification.

• Intigral Company .. A wholly-owned subsidiary of stc, Intigral is the leading provider of digital entertainment and sport.
• Championed thedevelopment of new services to improve operational output and meet KPIs.
• Analysed customer feedback and trends to drive process improvements.
• Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
• Content & E-Services Manager.
• Point of contact when it comes to providing technical requirements and specifications for new projects.
• Test and quality assure existing and future services and channels related to the portal.

• Web Content & E-services Administrator for Communications and Information Technology Web Site, www.mcit.gov.sa.
• Web Content & E-services Administrator in Saudi e-Government Portal, www.saudi.gov.sa.
• Web Master for e-Government Program in Saudi Arabia, www.yesser.gov.sa.
• Provide training courses for staff of government agencies .. about how to add content to the portal.
• With a private group for established Kingdom of Saudi Arabia E-Government Portal website cooperation with SBM Company.
• Implemented and managed website infrastructure for optimum performance and functionality.
• Collaborated with website development teams to discuss, analyze, and resolve usability issues.