Suzan Bin Howail
Riyadh,Saudi Arabia
Summary
Dedicated account manager motivated to maintain customer satisfaction and contribute to company success.
Proven ability to establish strong rapport with customers, coupled with highly effective time management and prioritization skills.
Seeking a challenging position where I can leverage my cross-functional collaboration experience to meet customer requests and drive long-term customer interests.
Overview
2
2
years of professional experience
Work history
CUSTOMER SUCCESS OFFICER
MARN
02.2023 - Current
- Proficient in problem-solving, effectively resolving clients' issues in a timely manner.
- Conducting comprehensive quality assurance testing to identify and address bugs, while providing detailed reports to the technical team to enhance app features and functionality.
- Assumed leadership responsibilities in absence of supervisor, ensuring seamless continuity of operations and efficient team performance.
- Partnering with the product team to innovate features based on client feedback, elevating product offerings and satisfaction levels.
- Established a client help center, creating a centralized knowledge base that empowered clients to self-serve and reduced support ticket volume.
- Conducted data cleaning to ensure accuracy, enabling better decision-making and analysis.
- Assisting clients with onboarding and installations, ensuring a seamless experience and high levels of client satisfaction.
CUSTOMER SUCCESS OFFICER
SABBAR
09.2022 - 02.2023
- Developing processes that help in building a sustaining business growth and maximizing value.
- Executed retention initiatives for all churned accounts, resulting in a notable reduction in customer attrition.
- Serving as a dedicated point of contact for addressing and resolving clients inquiries and concerns.
- Managed the on-boarding processes, ensuring that their expectations and goals were fully met.
- Reviewing clients complaints and concerns and seeking to improve their experience by collaborating cross-functionally with various departments such as finance, product, tech, marketing, and senior management.
- Collaborated with the marketing team on new promotional campaigns.
Education
Bachelor of Science, Chemistry -
KING FAISAL UNIVERSITY
Skills
- Google Workplace
- Microsoft Office
- Problem Solving
- Product Knowledge
- Negotiation
- Attention to Details
- Excellent Communication
- Teamwork
Languages
Arabic
Native
English
Fluent
Timeline
CUSTOMER SUCCESS OFFICER
MARN
02.2023 - Current
CUSTOMER SUCCESS OFFICER
SABBAR
09.2022 - 02.2023
Bachelor of Science, Chemistry -
KING FAISAL UNIVERSITY
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