Suzan Ninsiima
Jeddah
Summary
Dynamic Shift Leader with strengths in team management and operational effectiveness. Drives performance improvement through strategic coaching and training initiatives. Ensures exceptional customer experiences by fostering collaboration between Front of House and Back of House teams.
Overview
7
7
years of professional experience
Work History
Shift Leader. Acting Supervisor
cwtch resturant and Hap lounge.
Jeddah, Saudi Arabia
01.2023 - Current
- Demonstrated strong leadership skills, providing safe, productive and happy a work environment.
- Managed staff, proactively resolving complaints, internal issues and work schedules.
- Inspired and guided teams to meet or surpass company KPIs.
- Coordinated communication between front of house and back of house teams, ensuring seamless operations.
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Ensuring guest satisfaction.
- Resolved complaints effectively, delivering solutions that enhanced employee satisfaction.
- Effectively managed and problem-solved last-minute absences and time off with staff.
- Maintained excellent team relationships by providing ongoing support, guidance and helpfulness throughout shifts.
- Trained new employees on company policies, systems, and job responsibilities.
- Managed the opening and closing of stores, managing matters including cash counting.
- Understood and adhered to food safety protocols to ensure a safe dining environment.
- Offering Menu recommendations upon guest arrival.
Headwaitress
Tulin Middle East Com. Villa palma Resturant
Riyadh, Saudi Arabia
01.2020 - 01.2022
- Supervised front-of-house staff, enhancing service quality and efficiency.
- Managed guest seating and reservations, optimising customer satisfaction.
- Handled customer complaints with diplomacy, achieving satisfactory resolutions.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Assisted with staff training and performance improvement
- Answered menu-related inquiries and provided tailored recommendations to enhance dining experience.
WAITRESS
Ritz Calton Hotel Riyadh
Riyadh, Saudi Arabia
01.2020 - 01.2021
- Delivered professional and courteous service during high-pressure situations to ensure guest satisfaction.
- Resolved challenging situations during events to maintain a seamless experience for guests.
- Ensured meticulous attention to detail in service delivery, enhancing overall event quality.
- Provided banquet service during high-profile events and private functions.
Education
Certificate of Higher Education - certificate in care giving
Global Philippine Community Academy INC
Riyadh01-2023
Music dance and drama
01-2013
Diploma of Higher Education - catering and Hotel Management
YMCA Institute Kampala Uganda
Makerere kamapla01-2012
Skills
- Cash handling
- Store operations
- POS
- Product training
- Customer Service
- Leadership
- Supervisory skills
- Time Management
- Motivating
- Communication Skills
- Active Listening
- Interpersonal Skills
- Leadership training
Languages
English
Advanced
C1
Arabic
Elementary
A2
Custom
linkedin.com/in/ninsiima
Timeline
Shift Leader. Acting Supervisor
cwtch resturant and Hap lounge.
01.2023 - Current
Headwaitress
Tulin Middle East Com. Villa palma Resturant
01.2020 - 01.2022
WAITRESS
Ritz Calton Hotel Riyadh
01.2020 - 01.2021
Certificate of Higher Education - certificate in care giving
Global Philippine Community Academy INC
Music dance and drama
Diploma of Higher Education - catering and Hotel Management
YMCA Institute Kampala Uganda